Client Services Team Leader, Regional Recovery Officer

Job Description

Position Title<p><br></p>Client Services Team Leader, Regional Recovery Officer<p><br></p>Agency<p><br></p>Department of Communities<p><br></p>Salary<p><br></p>Level 4, $87,712 – $92,057 pa + Super – PSCSAA 2022<p><br></p>Location<p><br></p>Goldfields Region<p><br></p>Unit/Division<p><br></p>Community Services<p><br></p>Branch<p><br></p>Goldfields Region<p><br></p>Work Type<p><br></p>Permanent – Full Time, Fixed Term – Full Time<p><br></p>Position No.<p><br></p>Pool Ref COM22623<p><br></p>Closing Date<p><br></p>2023-08-02 4:00 PM<p><br></p>Position Title<p><br></p>Client Services Team Leader, Regional Recovery Officer<p><br></p>Branch<p><br></p>Goldfields Region<p><br></p>Location<p><br></p>Goldfields Region<p><br></p>Work Type<p><br></p>Permanent – Full Time, Fixed Term – Full Time<p><br></p>Closing Date<p><br></p>2023-08-02 4:00 PM<p><br></p>Salary<p><br></p>Level 4, $87,712 – $92,057 pa + Super – PSCSAA 2022<p><br></p>Agency<p><br></p>Department of Communities<p><br></p>Company Information<p><br></p><strong><u>Description</u></strong><p><br></p>The Department of Communities brings together the services and functions of disability services, child protection and family support, housing, community initiatives and regional services reform.<p><br></p><strong>Working in the Goldfields</strong><p><br></p>The Department of Communities in the Goldfields covers over 740,000 sq. kilometres – stretching from the pristine white beaches of Esperance, in the south, to the natural beauty of the Ngaanyatjarra Lands in our north. This expansive region is home to outback adventures waiting to be discovered, stunning landscapes, rich cultures and best of all welcoming and supportive communities.<p><br></p>Change your lifestyle, grow your career, and make a real impact in the Goldfields!<p><br></p>For further information on living in the region watch this video<p><br></p><strong><u>Benefits</u></strong><p><br></p>Working in the Goldfields Region attracts great benefits (subject to eligibility) including:<p><br></p><ul><li> District Allowance </li><li> 17.5% Annual Leave Loading </li><li> Generous Personal Leave Entitlements (15 Days per annum) </li><li> GROH subsidised housing applies for some roles </li><li> Relocation assistance for some roles </li><li> Salary Packaging of Remote Benefits </li><li> Cultural Leave for Aboriginal and Torres Strait Islanders Employees </li></ul><p><br></p><strong>The Opportunity</strong><p><br></p><strong>Client Services Team Leader</strong><p><br></p>As a Client Services Team Leader you will be responsible for:<p><br></p><ul><li> leading and supervising a frontline Customer Service Team. </li><li> implements, maintains and improves Customer Service policies and procedures, in conjunction with the relevant Manager. </li><li> providing first point of contact on many occasions to the general public. </li><li> assessing customer’s eligibility and suitability for Department of Communities in Housing Services. </li><li> approving Bond Assistance loans. </li></ul><p><br></p><strong>Regional Recovery Officer</strong><p><br></p>The Regional Recovery Officer position is responsible for managing and coordinating all debt recovery for Tenants in occupation within the Region. Further to this, the position is expected to negotiate outcomes that save tenancies that are at the highest risk of eviction where the Department has the opportunity to proceed with eviction.<p><br></p>The attached Job Description Form (JDF) provides more information about the position. For further information we encourage you to contact <strong>Nicole Starcevich, A/Regional Manager </strong>on <strong>(08) 6414 3798</strong>.<p><br></p><strong>There are currently 2 permanent positions available for immediate filling.</strong><p><br></p>Suitable applicants will be placed in a pool from which appointments will be made for this or similar future vacancies (fixed term or permanent) that arise within the next 12 months across the Department of Communities.<p><br></p><strong>Join the Department of Communities</strong><p><br></p><u>You will only need to submit one application.</u> Applicants for this process will be assessed against the Level 4 Capability Profile (please see attached). You will have the opportunity to state your role preference/s during the selection process.<p><br></p><strong><u>Apply Online By Clicking The ‘Apply For Job’ Button (above And Below) And Provide The Following Documents In Word Or PDF Format Only</u></strong> <ul><li> A current comprehensive resume/CV. </li><li> A two [2] page written response demonstrating your experience in relation to the Level 4 Capabilities listed below</li><li> Shapes and Manages Strategy </li><li> Build Productive Relationships </li><li> Communicates and Influences Effectively </li><li> A copy of all qualification/s (regardless of the relevance to the role) as specified in your application or resume/CV (if applicable). </li><li> An application form (for hard copy applications only). </li></ul><p><br></p>Applicants who are short listed will be assessed on the remaining capabilities during the selection process.<p><br></p>For technical difficulties while applying online, general recruitment enquiries, or to request any document in an alternative format, please contact Cheryl Dias, A/HR Consultant via email HRHUB@communities.wa.gov.au<p><br></p>We can also be contacted via the National Relay Service on the following numbers:<p><br></p>TTY/voice calls – 133 677<p><br></p>Speak &amp; Listen – 1300 555 727<p><br></p>SMS relay – 0423 677 767<p><br></p><strong>Equity and Diversity</strong><p><br></p>The Department of Communities is committed to improving employment opportunities and outcomes for Aboriginal and Torres Strait Islander people. As a measure to achieve equality and support, section 51 of the Equal Opportunity Act 1984 (WA) will apply to this position. Aboriginal people are encouraged to apply.<p><br></p>If you have any access needs that may require adjustments to allow you to fully participate in the application and interview process, or alternative methods of communication, please contact Cheryl Dias. If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64.<p><br></p><strong>Lodgement is system generated. Any emailed applications or late submissions on or after 4:00pm will not be accepted.</strong><p><br></p>Attachments<p><br></p><ul><li> Application Form</li><li> Capability Profile – level 4.pdf</li><li> FAQ sheet section 51 measures to achieve equality</li><li> Information for Job Applicants</li><li> JDF – Client Services Team Leader – Level 4</li><li> JDF – Regional Recovery Officer – Level 4</li></ul>