Client Services Representative

Customer Service
United Arab Emirates 🇦🇪
October 2, 2023
Full Time

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Job Description

A Bit About Bamboo

We are one of the leading Digital Prepaid Products Distributor and Rewards fulfilment company Worldwide. The company’s collective aim is finding an incredible talented and hardworking individual that can add up to our growing team. We couldn’t be more excited about the future and success here at Bamboo. With the fast-paced growth of the company and a great work environment, everyone will become more than just work colleagues but more like a family!

 

 

Job Descriptions:

A Client Service Specialists will act as a liaison between the company and its clients ensuring that the Onboarding procedures for newly acquired clients have been done, Funding & Orders have been recorded and processed on time and accurately and Client’s requirements have been meet.

 

 

Key Duties & Responsibilities:

 

  • Ensuring that all clients agreement and contact details are stored in the company’s data base through the CRM system.
  • Registering the newly on-board clients in the Company’s Portal through proper coordination with the Sales team.
  • Responsible in on time catalogue assignment and client portal invitation to the new users.
  • Processes documentations and Codes delivery based on Orders received from clients.
  • Recording of Funding received from clients through the Portal as to the client preferred currencies
  • Monitoring and monthly reconciliation of all Clients Funding
  • Tracking of completed Manual Orders and ensuring its completeness and accuracy.
  • Responsible in sending the Sales Invoices and Sales Transaction Report to all Clients per week or per month based on agreed billing procedures.
  • Catalogues updates for new Brands and Margins weekly with proper communication to all clients.
  • Maintains and updates Client Manual on a regular basis including the process flows.
  • Builds, maintains and improves relationships with Clients through regular communications.
  • Perform all other ad hoc tasks assigned by the line manager.

 

Skills & Personal Attributes Requirements:

 

  • Proficiency in Microsoft Office Applications (Excel, Word, PowerPoint, etc.) is a must.
  • Proven working experience as Client Service Specialists or similar role for at least 2 years is preferred
  • Highly organized, analytical and well structured.
  • A self-motivated, target driven mentality with a desire to overachieve.
  • Strong interpersonal skills and Professional attitude and appearance
  • Ability to operate independently whilst collaborating closely with other team members and peers.
  • Experience in building a strong relationship with clients.

Qualifications:

 

  • Bachelor’s Degree in any Business-related courses is preferable but not essential.
  • Excellent English Written and Verbal Communications Skills
  • Advance knowledge on MS Excel

 

Benefits and Perks:

 

  • SELECT Membership which gives access to 30+ 5 Star recreational facilities in the UAE.

 

  • With two days off every week (Saturday and Sunday)

 

  • A positive, productive and energetic work environment.

 

  • Standard Benefits as per the UAE Labor Law

 

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