Client Relations Officer (Night Shift)

Job Description

<p>Headquartered in the Kingdom of Bahrain, CoinMENA is a Sharia-compliant crypto-assets trading platform that is licensed and regulated by the Central Bank of Bahrain (CBB). Through CoinMENA, users can buy, sell, store, and receive digital assets safely and securely, as well as deposit and withdraw in their local currency. As part of our growing team, CoinMENA is looking to hire a Client Relations Officer In Jordan.</p><p><br></p><p><strong>About this role:</strong></p><p><br></p><p>Based out of Amman, Jordan, we are looking for an ambitious Client Relations Officer to act as the main intermediary between CoinMENA and its customers. The Client Relations Officer will interact closely with the business, marketing, operations, and technology teams.</p><p><br></p><p>The Client Relations Officer will receive intensive “on-the-job training” on the company’s products &amp; services, policies, and customer service among other areas key to the business.</p><p><br></p><p>CoinMENA will provide an agile, dynamic, and fast-paced environment where the Client Relations Officer can grow, thrive, and play an important role in growing CoinMENA.</p><p><br></p><p><strong>Responsibilities:</strong></p><p><br></p><ul><li>Respond to potential and current client inquiries and requests for information about our products, and services and communicate their needs and expectations to the appropriate team.</li><li>Handle new client inquiries via email and online applications in a fast-paced manner.</li><li>Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams.</li><li>Build trust and rapport with each client to maintain strong, long-lasting relationships.</li><li>Introduce new products to existing and new customers.</li><li>Gather user feedback on products, and services and communicate feedback to our business and technology teams.</li><li>Promote products and services in a meaningful way to the public and provide a direct feedback loop for continued market success.</li><li>Test new products and gauge client appetite before launching.</li><li>Support different teams with various tasks when assigned.</li></ul><p><br></p><p><strong>Skills &amp; Qualifications:</strong></p><ul><li>Bachelor’s degree in Business, Management, Marketing, or any related field.</li><li>Excellent written communication and client relations skills.</li><li>Attention to detail and the ability to learn quickly and continuously.</li><li>High level of flexibility – the ability to work whenever needed.</li><li>Knowledge of digital assets/blockchain technology is an advantage.</li><li>Good business ethics and drive to work hard and learn.</li><li>Passion for new technologies and startups.</li></ul><p><br></p><p>We value people who think differently, work hard, and are curious about digital assets regulations and blockchain technology. If you meet the requirements above and are ready to be part of our team and exciting journey, Send us your resume, we would love to speak to you!</p>