Client Advisor – KORLOFF

Job Description

RETAIL & DISTRIBUTION · Dubai
Client Advisor – KORLOFF

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere. To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together. At Chalhoub we express the exceptional! Our Client Advisor is responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store. + Drive the business
+ Represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
+ Promote the Group’s loyalty program (MUSE) and increase enrollment rate and new customer acquisition
+ Build and maintain guest experience standards in order to build strong loyalty.
+ Ensure efficient collection of customer data in adherence to marketing team.
+ Collect data on customer behavior, top sellers, and slow movers to support business reviews.
+ Maintain and understand customer purchasing patterns and behaviors, and utilize this database to engage and build strong relationships with customers to encourage future selling opportunities
+ Stay up to date with latest fashion trends, social media campaigns, products and competitor, the brand’s different online (website, app and social media) offerings and activities and promote them with customers
+ Participate to the brand’s events and support with in-store marketing events and activations.
+ Achieve individual and collective sales targets and ensure all sales and operational policies and procedures are followed and maintained.
+ Customer Centricity
+ Executing and promoting exceptional customer service and relations in stores and customer home visits
+ Attend to customer needs, sales, special order and repairs.
+ Support in-store customer experience.
+ Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers’ expectations.
+ Use clienteling techniques, omni-channel approach and tools to connect virtually with customers, build a one-on-one relationship based on trust and human touch and drive loyalty. Such techniques and tools include messaging, (virtual) shopping appointments, etc.
+ Operational Excellence
+ Prepare and process e-commerce orders’ fulfillment from the store within the set SLAs in terms of time and quality.
+ Demonstrate a strong understanding and leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, CRM, OMS, etc.)
+ Maintain all operating standards as per the brand’s VM guidelines and SOP’s.
+ Provide feedback on store functionality.
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits,
Who we

are

What you’ll be doing

What we can offer you

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

Department Role Fashion Consultant Locations RETAIL & DISTRIBUTION · Dubai
Client Advisor – KORLOFF

Gender

We would like to know more about our candidates. Please note that any of the information that you provide does not affect your chances of being awarded the role. If you are happy to, please provide us with the information below. This information is completely voluntary.

PERSONAL DATA PROTECTION POLICY

This Personal Data Protection Policy details the CHALHOUB policy with regard to personal data provided on its websites and chalhoubgroupcareers.com (the “
Website
”).

CHALHOUB respects your concerns regarding the confidentiality of personal information and data provided by you. By providing your personal information and data, you consent to the use, analysis and, where applicable, disclosure of such information by us for purposes associated in particular with your requests for our newsletters, press releases and recruitment messages. Consequently, we encourage you to read this policy carefully. This Personal Data Protection Policy applies to all personal data provided by you on our Website.

CHALHOUB may collect and process the following data about you

Information you give us
.
You may give us information about you by filling in forms on the Website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to receive our Newsletter or participate in discussion boards or other social media functions on the Website (this includes Facebook, Instagram, Pinterest, Twitter and Tumblr) and when you report a problem with our Website. The information you give us may include your name, address, e-mail address and phone number, personal description and photograph.

Information CHALHOUB collects about you. With regard to each of your visits to the Website CHALHOUB may automatically collect the following information:

technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the Website (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

CHALHOUB uses data held about you in the following ways:

Information you give to us. CHALHOUB will use this information:

to provide you with information about goods and services CHALHOUB offers;

to notify you about changes to our service;

to ensure that content from the Website is presented in the most effective manner for you and for your computer.

Information CHALHOUB collects about you. CHALHOUB will use this information:

to administer the Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

to improve the Website to ensure that content is presented in the most effective manner;

to allow you to participate in interactive features of our service;

as part of our efforts to keep the