Cisco System Engineer

IT & Network
Egypt 🇪🇬
October 2, 2023

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Job Description

Job Description

About IST Networks

We at IST Networks are Focused on Delivering a World-Class Customer Experience System.

We focus on project delivery and pride ourselves on quality and innovation.

Established in 2002, IST has led the way in delivering exceptional customer experience (CX) solutions to a multitude of verticals and organizations worldwide. We at IST cherry picks the best CX technologies in the marketplace to provide our customers with the most comprehensive, innovative and effective CX solution.

Today, we operate globally with a total of 6 offices in Egypt, UK, UAE, KSA, Bahrain and Turkey, with a highly skilled workforce specializing in Contact Center (Cloud, Hybrid or on-Prem), Customer Engagement Systems (Cloud or on-Prem), Contact Center Agent Desktops, Speech and Language (Arabic and English), Mobile Transactional Security, Digital Signage, Workforce Management, Workload Distribution, Customer Journey Analytics, Robotics Process Automation, Enterprise Mobile Apps, Customer Feedback Management and many more.

Starting a career with IST Networks is exciting and rewarding. We believe in diversity and inclusion. Diverse employees, each of whom brings different opinions and skill sets that are enriching. That’s the way we want it to be because we believe that with the right mix of people, innovation takes place. At IST Networks we are also constantly investing in the training and development of our teams as we recognise that when you succeed, we do too.

Summary Description

IST Networks is seeking to fill a Cisco System Engineer role, to be based in our Smart Village Head Office in Cairo. The Engineer to be hired will be responsible for installing, configuring and troubleshooting Cisco components and applications. Besides, Providing support for live projects through Service Edge.

Interested in our opportunity?

Enjoy being yourself and come join our innovative ISTians Team!

Responsibilities

  • Implementing Cisco Unified Communications Manager (CUCM) including the Express version (CME) and voice mail services including Cisco Unity Connection and Cisco Unity Express (CUE).
  • FXS, FXO, E1 and Session Initiating Protocol (SIP) voice gateways configuration and troubleshooting.
  • Deploying Cisco Unified Contact Center Express (UCCX) E-Mail with Cisco Finesse.

Requirements Education

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  • Bachelor’s degree in Computer Science, Telecom Engineering or a similar field.

Experience

  • 1-3 years of experience.

Languages

  • Very good Arabic and English – written and spoken.

Behavioral Competencies

  • Excellent troubleshooting, communication and presentation skills.
  • Attention to detail.
  • Analytical thinker: resolve problems with a strong focus on attention to detail.
  • Adaptable: cope with the unexpected, manage problems.
  • Organization: self-motivated with good time management skills to manage own workload.
  • Passion to learn and obtain new skills.
  • Team working and interpersonal skills
  • Proactive: with an enthusiasm for emerging technologies and willingness to embrace new skills.

Certifications

  • CCNA collaboration

Benefits

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