CID Clerk

Job Description

Job description / Role

CID Clerk (GSA)

What is in it for you:
– Employee benefit card offering discounted rates at Accor worldwide
– Learning programs through our Academies
– Opportunity to develop your talent and grow within your property and across the world!
– Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:
– Greet, check-in, respond to requests and settle accounts while providing exceptional service
– Take initiative to add a personalized experience
– Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling
– check in and check out all the guests in the CID system, respecting the local government requirements, in order to avoid any penalties.
– Monitor and correct any discrepancy shown by the PMS and CID system reconciliation.
– Maintain a structured filing system, as per CID and audit procedures requirements.