Chargé de Clientèle – Fès – Bilingual FR ENG
Job Description
We are recruiting bilingual (FR ENG) customer advisors to assist customers in difficulty in a spirit of loyalty and satisfaction by providing a complete and reliable response to their request.<p><br></p><strong><u>In This Context, You Will Be Responsible For</u></strong><p><br></p>Receiving calls from customers<p><br></p>Listening to and diagnosing their needs in order to provide them with the appropriate solution<p><br></p>Apply the defined processes and master the use of tools<p><br></p>Report any information to identify a malfunction or improve a procedure<p><br></p>Contribute to the smooth running of the department<p><br></p>Ensure that the qualitative and quantitative objectives set by the management are met<p><br></p><strong><u>Profile Sought</u></strong><p><br></p>A first experience in customer service is desirable<p><br></p>A perfect command of the English and French language (oral and written),<p><br></p>A sense of listening and service,<p><br></p>A good knowledge of computer tools,<p><br></p>Assiduous, involved, punctual<p><br></p><strong><u>We Offer</u></strong><p><br></p>Attractive remuneration (fixed + bonus)<p><br></p>Permanent contract from the first day of training;<p><br></p>100% paid training<p><br></p>Attractive social benefits<p><br></p>Transportation provided upon integration<p><br></p><strong>Like all the positions in our company, this position is open to people with disabilities.</strong><p><br></p><strong>Chargé de Clientèle – Fès – Bilingual FR ENG</strong><p><br></p>Take the assessment
