Charge back & Fraud Officer

Job Description

<p><strong>Responsibilities</strong></p><ul><li>Handling/processing Local and int’l Issuer and Acquirer Claims (MC/Visa/Meeza).</li><li>Handling exception chargeback when cards/accounts are problematic.</li><li>Reading, analyzing member letters from the scheme, and dispatching the information on different parties.</li><li>Preparing statistics related to the chargeback cycle.</li><li>Monitoring fraud through fraud reports for Cards &amp; Merchants.</li><li>Monitoring fraud through existing real time fraud tools for Cards &amp; Merchants.</li><li>Enhancements of existing fraud rules and fraud management systems.</li><li>Handling compromised accounts.&nbsp;</li><li>Monitoring and acting for card limit decrease.</li><li>Monitoring and acting for warm card.</li><li>Preparing statistics related to the risk cycle.</li><li>Checking over-limit reports.</li><li>Checking exception amounts reports.&nbsp;</li><li>Checking abnormal cards transactions.</li><li>3DS merchants’ management on ISSM.</li><li>Risk shield (3DS application) management.</li><li>Bulletins Mandate.</li><li>Responding to Bank emails and inquiries.</li><li>Updating Unit Procedure.</li></ul><li><br></li><p><br></p><p><strong>Qualifications</strong></p><ul><li>From 5-7 years of experience in the same field.</li><li>Any relevant studying major</li><li>Excellent English Language.</li><li>Excellent analytical skills.</li></ul>