Catalog Executive

Job Description

here’s a snapshot of what your

responsibilities would include:

●       

Follow pre-defined processes, guidelines, and

SOPs to perform tasks with high levels of accuracy and productivity

●       

Report audit results and communicate them to

others within the organization.

●       

Analyze data and identify new trends/patterns.

●       

Identify generic patterns in cx escalations and

to be translated them into guidelines and SOPs to improve the overall escalation

process.

●       

Provide feedback to streamline existing

processes to help the team achieve more consistent results with high quality.

●       

Should be open to working on Saturday &

Sunday, with any other 2 days of the week off.

Your skills would include:

●       

Bachelor’s degree required or work experience

●       

Strong Analytical & Excellent communication

skills (verbal and written) & should be able to articulate thoughts

clearly: both verbally & written form.

●       

Be detail-oriented & well organized, capable

of handling multiple projects at once, and deal with rapidly changing

priorities in a fast-paced environment.

●       

Must have experience in establishing, measuring

& meeting service level agreements, improving the performance & quality

of the processes & managing complex operational concerns.

●       

 Experience in a highly analytical,

results-oriented environment.

●       

Strong process definition and optimization

skills; proven ability to define effective, efficient, and scalable processes

and drive continuous improvement through root cause identification and defect

elimination.

●       

Highly proficient in Microsoft Office and

Windows-based applications.

Preferred

Qualifications

●       

Knowledge in Excel, SQL, and Macros would be a

plus · Experience with e-commerce, retail, advertising, or media would be an

advantage.

Skills

Product uploading/Catalog