Carpenter

Job Description

Responsibilities

Repair of various types of furniture, wooden or gypsum panels and false ceilings.

Repair and maintenance of door locks, door closer and sliding door mechanisms.

Repair of metal framed cupboards, showcases, doors and windows.

Execute construction works including partitions and false ceilings.

Carry out minor repair work related to painting and decorating.

Respond to a guest maintenance request within 15 minutes of receipt of the same.

Ensure that the supplied uniform is clean and in good repair. Always maintain a clean and tidy appearance before entering a guestroom or public areas.

Ensure that the plant room, workshop and related areas are kept clean and tidy.

Observe prescribed safety standards. Help maintain safe conditions for self and others.

Perform related duties and special projects as assigned.

Interact with other Departments when necessary to provide additional or specialized services for functions and festivities.

Adhere to Emirates Palace Employee Handbook.

Adhere to Mandarin Oriental Policies & Procedures.

Follow Supervisors instructions in line with job requirements.

Adhere to all security and safety instructions.

Inspire guests with an attitude of personal attention to their requests.

A commitment to a sense of urgency, immediacy and total responsiveness.

Intuitively anticipate guests needs and address them in a refreshingly unique manner.

Proactively find opportunities for innovative service delivery.

Demonstrate commitment to uncompromising standards of excellence

Approach each guest in a confident and welcoming manner

Work as a team with all other departments in their effort to delight the guest

Demonstrate a willingness to “ go the extra mile” to exceed guests expectations

Show respect for guests security and privacy at all times

Take personal responsibility for meeting guests needs

Communicate effectively to ensure service excellence at all times

Ensure requests are followed through to the guests satisfaction

Display a sense of determination when solving problems

Adapt the role of a “server” in acting on the hotel stage.

Create moments of emotional value for the guest.

Look for creative service delivery

Develop yourself throughout your career with Mandarin Oriental

Skills & Qualifications

Senior School qualification or equivalent is a must.

Previous experience in luxury hotel is required.

Vocational/Technical Certificate & Training in Carpentry with high score in practical work.