Care Model Manager

Job Description

<strong>Position: </strong> Care Model Manager<p><br></p><strong> Sector: </strong> NEOM Health, Wellbeing &amp; Biotech<p><br></p><strong> Job Location: </strong> Sharma, NEOM<p><br></p><strong> Role Purpose: </strong><p><br></p>NEOM is a new vision of what the future could be. It’s an attempt to do something that’s never been done before and it’s coming at a time when the world needs fresh thinking and new solutions. Put simply, NEOM will not only be a destination, but a home for people who dream big and who want to be part of building a new model for sustainable living. NEOM will be a hub for innovation, where established global businesses and emerging players can research, incubate, and commercialize groundbreaking technologies to accelerate human progress.<p><br></p>As a Care Manager within our regional health authority, you will be responsible for coordinating and optimizing healthcare services for patients, ensuring seamless transitions between various care settings, and facilitating patient-centered care plans.<p><br></p>Your primary focus will be on advocating for patients’ needs, collaborating with healthcare teams, and implementing care coordination strategies to enhance patient outcomes and quality of care.<p><br></p>By serving as a central point of contact for patients and caregivers, you will play a crucial role in improving care coordination and patient satisfaction.<p><br></p><strong> Key Accountabilities &amp; Activities: </strong><p><br></p><ul><li> Care Coordination: Facilitate the coordination of healthcare services across different providers, specialties, and care settings to ensure comprehensive and continuous care for patients. </li><li> Patient Advocacy: Advocate for patients’ needs and preferences, ensuring their voices are heard, and their healthcare goals are considered in care planning. </li><li> Care Planning: Develop and implement individualized care plans in collaboration with healthcare teams, patients, and families, incorporating preventive care, treatment goals, and patient preferences. </li><li> Health Assessment: Conduct comprehensive health assessments to identify patients’ medical, psychological, and social needs, providing a holistic approach to care planning. </li><li> Patient Education: Provide health education and support to patients and caregivers, empowering them to actively participate in managing their health conditions. </li><li> Resource Management: Assist patients in accessing appropriate resources, community services, and support programs to enhance their well-being and facilitate their care journey. </li><li> Care Transitions: Facilitate smooth transitions between hospital, home, and other care settings, ensuring continuity of care and reducing the risk of hospital readmissions. </li><li> Quality Improvement: Participate in quality improvement initiatives to enhance care processes, patient safety, and overall healthcare outcomes. </li><li> Interdisciplinary Collaboration: Collaborate with physicians, nurses, therapists, social workers, and other healthcare professionals to ensure coordinated and patient-centered care. </li><li> Documentation: Maintain accurate and up-to-date patient records, documenting care plans, interventions, and progress to support effective care management. </li><li> Support in development of structures and processes for monitoring of projects and activities </li><li> Independently lead and deliver assigned activities and projects </li><li> Proactively identify risks and develop mitigation plans </li><li> Provide periodic reports regarding project progress, challenges, risks, and mitigation plans </li><li> Actively take part of and contribute to workshops and activities related to asset, equipment and digital infrastructure development </li><li> Contribute to development of scope of work documents </li><li> Support in internal and external communications activities </li><li> Actively participate in sector and cross sector meetings and initiate meeting structures for effective interaction with stakeholders related to assignments </li><li> Manage stakeholders’ feedback on issues, challenges and unmet requirements and develop action plans </li><li> Act as a role model for the sector in interaction with other sectors and departments </li><li> Lead by example, supervise and coach team members and colleagues to perform at their best </li><li> Promote a high-performance working environment embracing NEOM’s values </li></ul><p><br></p><strong> Background, Skills &amp; Qualifications: </strong><p><br></p><ul><li> A minimum of 3-5 years of experience in care coordination, case management, or healthcare management, preferably in a healthcare or regional health authority setting. </li><li> Comprehensive knowledge of healthcare systems, care coordination principles, and patient-centered care models. </li><li> Excellent communication and interpersonal skills to effectively engage with patients, families, and healthcare teams. </li><li> Strong organizational and time management abilities to manage multiple patient cases and care plans. </li><li> Familiarity with healthcare regulations, privacy laws, and industry standards related to care management. </li><li> Proficiency in electronic health record systems, data analysis tools, and Microsoft Office Suite. </li><li> Bachelor’s degree in Nursing, Healthcare Management, Social Work, or a related field. A master’s degree is preferred. </li><li> Master’s Degree in management or Health related topics is beneficial </li><li> Diploma or Certificate in Project Management is beneficial</li></ul>