Care Agent (German-Speaking)

Job Description

<p><strong>Care Agent (German-Speaking)</strong></p><p>1. Position: Customer Care Agent (German-Speaking)</p><p>2. Location: Maadi-Egypt</p><p>&nbsp;<strong>Summary</strong>:</p><p>We are looking for a skilled and customer-oriented German-Speaking Customer Care Agent to join our dedicated customer care team</p><p>&nbsp;</p><p><strong>Responsibilities</strong>:</p><p>1. Customer Support: Respond to calls from German-speaking customers in a courteous and efficient manner.</p><p>2. Issue Resolution: Address customer inquiries, concerns, and complaints, striving to resolve issues effectively and in a timely manner.</p><p>3. Customer Feedback: Gather and document customer feedback, suggestions, and complaints,</p><p>4. Customer Satisfaction: Strive to achieve high levels of customer satisfaction by meeting or exceeding established customer service metrics.</p><p>&nbsp;</p><p><strong>Requirements:</strong></p><p>1. Language Skills: Fluency in German at C1 level (both written and spoken) is essential with Proficiency in English at B2 level</p><p>2. Customer Focus: A customer-centric mindset with a strong dedication to delivering exceptional service.</p><p>3. Problem-Solving: Analytical and creative problem-solving abilities to resolve customer issues effectively.</p><p>4. Empathy: Ability to understand and empathize with customers’ needs and concerns.</p><p>5. Team Player: Ability to collaborate with team members and contribute to a positive team environment.</p><p>6. Flexibility: Willingness to work in shifts and adapt to changing schedules based on business needs.</p><p>7. Computer Literacy: Proficient in using computer systems, software, and CRM tools to manage customer interactions and information.</p><p>&nbsp;</p><p><strong>Salary 18000- EGP</strong></p><p><strong>&nbsp;</strong></p><p>Send to :</p><p><strong>swordjob@gmail.com</strong><strong> Or Whats: (+2) 01028117605</strong></p><p>with title</p>