Call Center Representative

Job Description

Teleperformance is looking for a #Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.
#Responsibilities:
– Manage large amounts of inbound and outbound calls promptly.
– Follow communication “scripts” when handling different topics.
– Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
– Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile.
– Keep records of all conversations in our call center database in a comprehensible way.
– Frequently attend educational seminars to improve
– knowledge and performance level.
– Meet personal/team qualitative and quantitative targets.
What qualifies you?
– Speaking English fluently
– Bachelor degree
– Willing to learn new skills
What do We Have To Offer?
#Location in New Cairo
#Transportation is provided
#Salary: 11500 EGP ( 11500 Net + 1000 overnight shift allowance )
#Medical insurance
#Monthly commission
#2 days off weekly
for applying send a voice note introducing yourself in English on Whatsapp
01014651319