Call Center Representative
Job Description
<p>*Job Title: Contact Center Agent*</p><p><br></p><p>*Company: Cloud Crowd*</p><p><br></p><p>*Location: Hybrid*</p><p><br></p><p>Cloud Crowd, a leading call center agency, is seeking an enthusiastic and experienced Contact Center Agent to join our team. We’re on the hunt for the very best talent to help us continue to provide the top-notch service our clients have come to expect. As a Contact Center Agent, you’ll play a crucial role in managing and assisting our clients’ food or non-food ordering processes, ensuring a seamless and satisfying experience for their customers.</p><p><br></p><p><br></p><p>*Responsibilities:*</p><p><br></p><p>- Efficiently managing incoming orders through various channels, including phone, social media messaging, and our client’s ordering platforms</p><p><br></p><p>- Providing accurate information about menus, promotions, delivery times, and special requests with an eye for detail</p><p><br></p><p>- Collaborating with our clients’ kitchen staff and delivery teams to ensure orders are processed, prepared, and delivered on time</p><p><br></p><p>- Establishing strong relationships with our clients’ customers, addressing their inquiries, and resolving any issues they may have</p><p><br></p><p>- Identifying and seizing opportunities to upsell and boost sales by suggesting additional menu items or offers</p><p><br></p><p>- Maintaining a deep knowledge of our clients’ menus, policies, and procedures in order to stay up to date and provide the best possible support</p><p><br></p><p>-Attending the weekly meetings to know about clients’ updates</p><p><br></p><p><br></p><p>*Qualifications*</p><p><br></p><p>- Proven experience in a customer service position, preferably in a food industry-related environment</p><p><br></p><p>- Exceptional communication skills, both written and oral, in order to communicate effectively with customers, clients, and team members</p><p><br></p><p>- Flexibility to work a variety of shifts, including evenings, weekends, and holidays as necessary to support our clients’ needs</p><p><br></p><p>- Strong problem-solving and conflict-resolution abilities to tackle challenging situations and maintain customer satisfaction</p><p><br></p><p>- Familiarity with food-ordering platforms, CRM systems, and other relevant applications</p><p><br></p><p>- A commitment to providing the highest level of customer service</p><p><br></p><p>- High school diploma or equivalent; higher education in business, culinary arts, or a related field would be an advantage</p><p><br></p><p><br></p><p><br></p><p>*Requirements:*</p><p><br></p><p>The applicant should have a PC or laptop With the following specifications : Windows 10, RAM 6 – 8 GB, Core i5. </p><p><br></p><p>The applicant should have headphones with a soundproof microphone.</p><p><br></p><p>The applicant should have a reliable, fast, and connected internet.</p><p><br></p><p>The applicant should have social media platforms: Instagram – Facebook to have access to manage the restaurant’s pages. </p><p><br></p><p><br></p><p><br></p><p>*Work environment:*</p><p><br></p><p>Hybrid: 90% at home, 10% on-site (for weekly meetings)</p><p>Pay: Hourly wage</p><p>Shifts run from 9 A.M till 1 A.M</p><p><br></p><p><br></p><p>If you believe you have the skills, experience, and dedication to provide the exceptional support our clients deserve, we want to hear from you! Apply now and join the Cloud Crowd team in revolutionizing the customer service experience for the food-ordering industry and others.</p><p><br></p><p><br></p><p><br></p><p>Attach your Resume here or send it to </p><p><br></p><p>team@cloudcrowd.io</p>
