Call Center Representative

Job Description

<p><strong>Responsibilities</strong></p><p>Manage large amounts of inbound and outbound calls in a timely manner</p><p>Follow communication “scripts” when handling different topics</p><p>Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives</p><p>Seize opportunities to upsell products when they arise</p><p>Build sustainable relationships and engage customers by taking the extra mile</p><p>Keep records of all conversations in our call center database in a comprehensible way</p><p>Frequently attend educational seminars to improve knowledge and performance level</p><p><br></p><ul><li>Proven experience in English call center accounts.</li><li>Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.</li><li>Understanding of company products, services, and policies.</li><li>Proficiency with computers, especially with CRM software, and strong typing skills.</li></ul><p><br></p>