Call Center Manager

Customer Service
Bahrain 🇧🇭
October 2, 2023

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Job Description

Connect6 Group is a Canadian based company based in Toronto with an office presence in GCC countries. We are looking to expand our Call Center operations in GCC to work with USA based programs through outbound calling. 

We are looking for an experienced Call Center Manager to join our GCC team. As a Call Center Sales Manager, you will be responsible for training, coaching and managing Call Center Representatives. The goal for the sales representatives is to generate sales for SaaS products to small and medium sized businesses in the USA through outbound calling and CRM management.

RESPONSIBILITIES: 

  • Report daily Sales targets to Director of Operations
  • Training and ongoing coaching of call center sales representatives
  • Auditing reps, completion of coaching reports
  • Producing sales as part of demonstration as necessary during coaching
  • Driving sales results and monitoring hourly performance of representatives
  • Complete sales compliance checklists as required
  • Scheduling shifts and report to the director, getting confirmations of shifts and managing shifts according to targets
  • Ensuring 24/7 coverage
  • Strategize based on KPI including outlining areas of opportunity and plan accordingly to improve the results

REQUIREMENTS:

  • Open Full-time availability is required
  • Must work overnights to align with USA time zones
  • Only candidates with call center sales experience will be considered
  • Experience dealing with the USA market is an asset
  • Must be fluent in speaking, reading and writing in English
  • Must be Bahraini National or an expat with a transferable visa

COMPENSATION:

  • 1000 BHD per month base plus monthly bonuses based on results
  • On target earnings per month with bonuses is 2900 BHD

START DATE:

  • Mid-April, 2023

Skills

  • Professional call center individual with experience in managing a tele sales team.
  • Portraying a good understanding of ideal customer service ranging from fluent communication to fruitful discussion.
  • Excellent organizational and leadership skills with a problem-solving ability.
  • Ability to convey crucial information in a clear, friendly, and concise manner.
  • Good understanding of customer service KPIs and techniques for their accurate evaluation.
  • Skillful professional with an ability to handle all the daily tasks using online tools and Office software.

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