Call Center Agent – UAE
Job Description
Job Description
Purpose:
The purpose of this role is to provide Outstanding Customer Service to clients by booking them appointments by live chat or phone, dealing with any client complaint or issue, answering their questions about products or services and make sure they are booked efficiently with high quality while maintaining the great customer service.
Responsibilities:
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Book salon services through the salon booking software.
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Upsell and add on services to the booking.
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Answer customers’ inquiries about services & products.
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Provide exceptional customer service to every client she interacts with by phone or chat and make sure they are 110% satisfied.
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Handles any client complaints professionally and ensures the complaint procedure is processed quickly and efficiently resulting in 100% customer satisfaction.
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Able to Learn the whole call center agent Process and fully operate on her own within 30 to 60 days.
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Able to book a high number of bookings via chat or phone and make no bookings mistakes
Requirements
Required Role Competencies
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Good English & Written Communication.
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Customer Service Experience
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Sales experience.
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Computer Skills
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Good Typing Speed
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Min 3-5 years of relevant experience
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Intelligent & Fast Learner
Benefits
Pay Package:
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Salary: Competitive Salary
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+ Booking Commissions
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Free Medical Insurance
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30 days paid Vacation + & up to 13 paid local holidays
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Free Salon Services
About the Company:
Kozma & Kozma, and Kozma Curl are international salons with branches around Qatar, Dubai and Oman.
Kozma Curl brand in addition to owning salons it has its own Curly Products and Ecommerce site.
We are rapidly growing around the region. It’s a fun and great place to work.
Website:www.kozmaandkozma.com /www.kozmacurl.com
