Call Center Agent

Job Description

Job description / Role

We are currently looking for full-time Call Center Agents whose main objectives are (but not limited to):
Answer incoming calls and manually dial calls to entertain real estate leads, answer inquiries and questions, distribution of leads via CRM, manage daily targets, and become a leader. Maintain daily reports and share with concerned parties.

Duties and Responsibilities:

1. Handle customer inquiries both over the phone and by live chat.
2. Research required information using available resources.
3. Maintain daily call targets.
4. Follow up on Abandoned Calls.
5. Provide customers with product and service information.
6. Enter new customer information into the system (CRM).
7. Update existing customer information.
8. Share customer introduction emails, forms, and applications.
9. Identify and escalate priority leads.
10. Route calls to the appropriate resource.
11. Follow up on customer calls where necessary.
12. Document all call information according to standard operating procedures.
13. Complete call logs.