Call center Agent

Customer Service
Kuwait 🇰🇼
October 2, 2023

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Job Description

Job Purpose / Responsibilities – 

The Call Center Agent is responsible for directing and coordinating enquires of the customers of the automotive division Industries.

Key Behaviours, Skills & Aptitude – (Attitudes, behaviours, personal characteristics and motives which will lead to high performance)

  • Plans, directs, coordinates and controls the total number of incoming calls from existing customers 
  • Attends to enquiries from new prospects and makes outgoing calls 
  • Opening new job cards related to the service center 
  • Solving customers problems related to delivery and showroom 
  • Conduct customer satisfaction surveys 
  • Forward customer complaints by email to call centre supervisor 
  • Execute telemarketing campaigns 
  • Ensure proper call execution in order to maintain highest quality customer service and increase sales

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Salary Range:300KWD

Skills

Relevant Education, Knowledge & Experience:

  • High school diploma 
  • Bilingual – good command of both English and Arabic 
  • 2 year experience in the same field 
  • Expert in using Microsoft Office applications (Word, Excel and PowerPoint) 
  • Good communication skills 
  • Clear voice and pronunciation 
  • Team player 
  • Friendly attitude with customers and team members 
  • Excellent customer service skills 
  • Residence location: Kuwait

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