Call Center Agent

Job Description

<ul><li>Act in customer focus and adaptability to different cases. </li><li>Manage large amounts of inbound and outbound calls in a timely manner. </li><li>Follow communication “scripts” when handling different topics. </li><li>Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives. </li><li>Identify and assess customers’ needs to achieve satisfaction. </li><li>Build sustainable relationships and engage customers by taking the extra mile. </li><li>Keep records of all conversations in our call center database in a comprehensible way. </li></ul><p><br></p><strong><u>Requirements</u></strong><p><br></p><ul><li>From 1 to 2 years of experience preferred in call center </li><li>12 daily working hours from 09:00 am to 09:00 pm </li><li>One day off – Fridays </li></ul><p><br></p><strong><u>Qualifications:</u></strong><p><br></p><ul><li>BSC degree is a MUST </li><li>Very Good English </li></ul><p><br></p><strong><u>Job Behavioral &amp; Competencies:</u></strong><p><br></p><ul><li>Customer &amp; details oriented </li><li>Organized- focused </li><li>Organized, disciplined and a good team member </li><li>Problem solving</li></ul>