Butler – Wings
Job Description
<strong><u>Responsibilities</u></strong><p><br></p><ul><li>Attend Butler briefings.</li><li>Coordinate with Guest Relations the delivery of fruits for VIP guests and prepare the VIP fruit baskets. Replenish them daily until the guest’s departure.</li><li>Perform rooms /suite inspections meticulously.</li><li>Ensure arriving suites and Club rooms are set & ready to welcome guests for the expected arrival time.</li><li>Coordinate luggage handling with Concierge sections for arriving and departing guests to ensure timely delivery.</li><li>Ensure that the arriving guests are met at the door of the guest room/suite and that rooming is done according to MO LQE standards.</li><li>Responding to requests promptly, efficiently, and courteously during check out and throughout the guest experience.</li><li>To maintain set amenity standards with regard to quality/quantity & presentations.</li><li>Assist with daily tasks.</li><li>Work closely with all hotel departments to deliver an unforgettable experience to the guest.</li><li>Perform any other reasonable duties as required by the Management.</li><li>Follow up billing and checking procedures.</li><li>Extend a warm and personalized farewell to the guest.</li><li>Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle.</li><li>Assist the guest with shoe shining, laundry pick-up/delivery, packing and unpacking luggage, collecting, and delivering laundry.</li><li>Be aware of all hotel promotions, product knowledge, VIP arrivals, and upcoming events to be able to answer guest inquiries.</li><li>Keep the butler pantries well organized and stocked according to departmental needs and standards.</li></ul><p><br></p><strong><u>Skills And Requirements</u></strong><p><br></p><ul><li>Experienced in the same role in a luxury environment or 5*hotel property.</li><li>Background in hospitality – Front Office, F&B, and Guest Relations</li><li>Excellent English communication skills and additional languages are an advantage.</li></ul>
