Butler Team Leader
Job Description
· To ensure a proper coverage and supervision of the butler service at all times.
· To ensure appropriate stock level for the smooth run of the butler operations and to prepare requisitions accordingly.
· To ensure uncompromising levels of cleanliness and maintenance through each ambassador’s responsibility.
· To use the proper telephone etiquette as per Sofitel standards.
· To assist and to coordinate the daily activity with the Club Millesime Lounge Supervisor and to replace him/her whenever needed.
· To be most of the time in the guest area to have contact with the guests and to socialize, playing a Public Relations role.
· To ensure that all Club Millesime guests enjoy their stay and receive the finest personal service.
· To personally greet and escort the guests rather than pointing out directions.
· To double check details of all Club Millesime reservations 24 hours prior to arrival and to follow every aspect.
· To summarize the “Your butler is expecting you” forms and to prepare the ones not completed yet.
· To personally coordinate the Club Millesime guest arrivals (room block, room inspection, amenities, guest preferences) & welcome drinks and to assign rooms for each butler.
· To personally coordinate the Club Millesime guests departure (express check-out, packing needs) and to ensure that transportation and other travel requirements are professionally handled, to personally give Club Millesime VIP guests farewell, escorting them to the hotel door.
· To ensure that each Club Millesime room is checked after the guest’s departure and the “Lost & Found” procedure is respected.
· To be fully aware of VIPs in house, to recognize them upon arrival and keep a good trace of them.
· To ensure that the Senior Management is aware of all Club Millesime VIP arrivals.
· To have a perfect knowledge of guest’s preferences.
· To ensure that all preferences and requests are well responded with every visit.
