Butler

Job Description

Job Summary

Work closely with internal staff to meet the needs of guests. The butler needs to be knowledgeable about facility services and serve as an attentive liaison between staff and guests.

Job Responsibilities 1

– Provide excellent customer service

– Maintain cleanliness of all facility spaces

– Greet guests upon arrival

– Ensure the consistent appearance of spaces across the facility

– Foster a welcoming environment for guests

– Anticipate and meets a wide array of guest needs

– Assist with planning and delivering complementary services

– Note special guest accommodations

– Process transactions, including check-ins, using point of sale system

Job Responsibilities 2

– Maintain working knowledge of facility floor plan, including emergency exits – Inspect facility spaces before guest arrival/following the departure

– Furnish emergency plan upon request

– Update guest records as necessary

– Assist with replenishing inventory, including cleaning supplies and dishware

Additional Responsibilities 3

Job Knowledge & Skills

Job Experience

Competencies

Collaboration
Accountability
Resilience
Quality
Leadership
Hygiene L2
Direct Customer Interface L2
Standards and Procedures L2
Product/Service Management L2
Guest Relations L2

Education