Butler

Job Description

Job description / Role

Head Butler-Sofitel Shahd Almadina

We are looking for an experienced Head Butler, who will play a vital role in overseeing the daily operations of the Butlers team, filled with purpose in actions to contribute and deliver experiences that are astounding and superlative. Guides and inspires the Butlers through examples, innovative-thinker, embodies a strong sense of leadership, communicator who creates an atmosphere that is positive for both team and residents.

What is in it for you:

– ALL Heartist benefit card offering discounted rates in Accor worldwide
– Learning programs through our Academies and the opportunity to earn qualifications while you work
– Opportunity to develop your talent and grow within your property and across the world!
– Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

– To constantly monitor guest service level, ensuring a maximum guest satisfaction.
– Establish good public relations with all guests
– Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests
– Acts as the reference team member for guests during their stay and ensures that all requests from guests are made possible or are followed up
– Receives, records, and distributes various reports via the Opera system
– always transmits guest requests and preferences accurately to the team
– Executes the annual upsell strategy and achieves all goals as set by management and cooperates with the Front Office team in promoting inter-hotel sales and in-house restaurants and facilities.
– Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.