Business Operations & Strategy Manager

Job Description

about the role
– Coordinate and facilitate the upcoming transformations through agile practices and methodologies.
– Coordinate and facilitate the learning & development Plans and schedules, based on the Orange Business Learning Journey strategy, insights from business and building the Skills for tomorrow.
– Fully understand the business strategy and priorities of the organization to support the service operations of different teams using the business enablers achieving the key success factors from customer, people, and business perspectives.
– Manage the Operations PMO (Program Management Office) virtual team of Managers from Service Operations.
– Help the organization in implementing & utilizing the appropriate Agile tools and metrics.
– Lead communities aiming to enrich the engagement level of the organization by applying a smart transversal mind-set.
– Support and co-ordinate Automation & Digitization work streams for all SO teams.
– Lead the re-branding and positioning of Orange Business in the market. (Job fairs, social media, etc.).
– Construct global improvement plans for SO based on customer & employee verbatim analysis through Quality Connect and Peakon surveys.
– Build a continuous rapport and mutual interlock with the supportive functions and act as a department SPOC with the corresponding SPOCs from different functions.
– Organize, plan, and animate agile meetings for SO management team.
– Support in hiring & interviewing process.
– Support on basic office administration tasks.
– Organize "all hands" and other SO events.
– Support in facilitating and hosting all business visits where SO is involved.
– Create and maintain an administrative filing system.