Business Excellence

Job Description

POSITION

Business Excellence Officer/Specialist

CLIENT

Department of Civil Aviation, one of the Airports in UAE.

ROLE

• To develop a process-oriented culture and drive Business Excellence initiatives across the Department of Civil Aviation, Airport.
• Create focused groups across the organization to design, manage and improve processes towards creating an excellence culture.
• Develop Centre of Excellence. Also capture, share and adopt best practices from within and from across leading organizations.
• Act as SPOC for monitoring organization performance against the agreed SLA/KPI’s defined.
• Continuously scan, review and study emerging Industry leading practices for Process improvements specifically areas where new technologies are being implemented globally and in UAE.
• Work closely with Strategy, Quality Assurance and HSE for optimum utilization of resources and bring in measurable improvement in the key processes.
• BE Application writing through a collaborative approach for all categories. Enabling Conducting workshops, group discussions regarding collection of salient points, adherence to UAE Government Excellence Model criteria, development of requisite literature, graphics, and pictorial representations.
• Effective addressing of OFIs from GEM review by Government appointed entities, through conducting Action planning workshop and later conducting periodic reviews with each depts.
• Conducting periodic surveys with Customers (Airlines, Freight Forwarders & Tenants, etc.)
• Knowledge and experience in world class business excellence models (GEM, EFQM, Malcolm Baldrige, Six Sigma, QMS etc.

QUALIFICATION

BE/BTECH

Experience

3 to 6 years