Branch Manager
Job Description
<p><strong><u>Customer Service<br><br></u></strong></p><ul><li>Approve opening / closing of all types of accounts for the branch (Individual / SME).</li><li>Check and authorize all types of requests from customer.</li><li>Check Norkom system for branch related customers & accounts opening.</li><li>Check and approve all high level teller transactions as per the approved <strong><u>1.5M</u></strong> 2nd level authorization limit and above for the branch.</li><li>Verify customer’s signature against the specimen on Bank’s records.</li><li>Ensure all customer requests are satisfied within the acceptable timeline.</li><li>Approve all customer requests forwarded by branch to CBG Account Services / TBO for processing.</li><li>Check, approve, Sign all letters in the branch</li><li>Authorize customer account statements issued by the branch as per the bank policy.</li><li>Check and authorize customer request for EAAIC redemption.</li><li>Ensure all customer requests received are processed the same day.</li><li>Ensure Bank’s policy on off-hours is followed</li><li>Ensure user’s status closed in Globus at end of the day.</li></ul><p><strong><u>Security Items<br><br></u></strong></p><ul><li>Joint custodian for branch’s Main Vault door.</li><li>Joint custodian for customer’s Debit card, Returned chq, Chq book.</li><li>Custodian of branch door keys & security alarm system code for the branch.</li><li>Key / combination as detailed in Keys register on even date.</li><li>Custodian of bank’s round stamp for the branch.</li><li>Custodian of Safe Deposit Locker in the branch.</li><li>Access Card no …………………………………………, 24 hours activated for all point of the branch.</li><li>Others ………………………………………………………………………………</li></ul><p><strong><u>Reviews and Controls<br><br></u></strong></p><ul><li>Daily branch reported printed / reviewed & signed.</li><li>Daily review of the cheque returned report and reporting customer’s name to CBUAE, if applicable</li><li>Daily vault cash bundle count at EOD to be conducted.</li><li>Daily checking of branch surveillance recording system and ensuring that cameras are operating, recording clear images and the time is in sync with Globus time.</li><li>Daily independent review of teller voucher against system generated report at EOD</li><li>Daily reconciling / proofing of Manager Cheques, E Dirham transit accounts.</li><li>Monthly Reconcile the numbered forms register against the actual stock</li><li>Monthly review and approve KRI’s in RCSA system.</li><li>Monthly branch GL account proofing.</li><li>Monthly reviews of the keys register Annual exchange of keys with the backup keys.</li><li>Monthly, a surprise cash count needs to be conducted.</li><li>Ensure strict adherence to SOPs and any change thereto are approved by Head of Distribution, regional heads.</li><li>Off hours exercise in the branch is as bank policy.</li><li>Ensure back door/ staff entrance door is not used during banking hours unless in case of emergency.</li><li>Ensure that any untoward incident e.g. fights; vandalism is reported immediately to the Head of Distribution, regional heads.</li><li>Ensure all authorizations are as per the delegated authority and any transgression is immediately reported to Head of Distribution, regional heads.</li><li>Any suspected/potential cash difference to be reported immediately to Head of Distribution, regional heads on the same day/day of cash difference.</li><li>Reporting of financial errors, if any, through the LDM system, on the same day of error.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Bachelor’s degree in any discipline with substantial credit and customer service experience in the branch network.</li><li>10 years’ relevant experience in the banking sector with at least 5 years in similar positions of progressively increasing managerial responsibilities in the branch network.</li></ul>
