Boutique Manager

Job Description

<strong>Position Title: </strong><p><br></p><strong> Boutique Supervisor </strong><p><br></p><strong> Department: </strong><p><br></p>Retail<p><br></p><strong> Reports to: </strong><p><br></p>Boutique Manager<p><br></p><strong> Direct reports: </strong><p><br></p>none<p><br></p><strong> Mission (purpose of the job) </strong><p><br></p>The main purpose of the role is to ensure brand guidelines and boutique standards are upheld at all times, deliver outstanding boutique operations and support the sales team on a daily basis. The Boutique Supervisor will be reporting to the Panerai Boutique Manager.<p><br></p><strong>Main Responsibilities</strong><p><br></p>SALES<p><br></p><ul><li> Boutique sales: Help motivate and coach team members to meet and exceed budget set by management </li><li> Individual Sales: Achieve monthly and yearly personal turnover and KPI targets set by management </li><li> Handle discount or gratuity requests or other sales actions in the context of the policy defined by the Brand and Finance department </li><li> Monitor employees’ productivity on a daily basis and communicate with BM and ABM to provide constructive and on the spot feedback to ensure retail excellence </li><li> Present the brand competitor report to the team on monthly basis </li></ul><p><br></p>ATMOSPHERE<p><br></p><ul><li> Visual Merchandising: Ensure that brand guidelines are followed on daily basis </li><li> Hold daily briefings to update the team on all important information and collect feedback on anything needed to maintain a positive work environment </li><li> Act as main point of contact, advise and support team members with any request in the absence of the ABM/BM </li></ul><p><br></p>INVENTORY<p><br></p><ul><li> Assist ABM with the monthly stock taking of all items in the boutique </li><li> Ensure consistency with procedures and continuous checking </li><li> Receiving new products – in charge of quality control and tagging </li></ul><p><br></p>PROCEDURES &amp; REPORTING<p><br></p><ul><li> Manage Cash &amp; Invoicing </li><li> Store opening &amp; closing responsibilities as required </li><li> Follow security procedures in the boutique as per brand and group guidelines </li><li> Process NSI Entries (invoices + transfers) </li><li> Timely sales reporting </li><li> Repair documentations </li><li> Organize mall permits </li><li> Be the point of contact with external suppliers and contractors (cleaning company, maintenance contractors etc.) </li></ul><p><br></p>CUSTOMER RELATIONSHIP MANAGEMENT<br><ul><li> Excellent Brand Ambassador attitude to be demonstrated internally and externally </li><li> After Sales Service: provide a high level of follow-up on repairs in coordination with Head Office and Richemont Customer Service Centre </li><li> CRM:</li><ul><li></li><ul><li></li><ul><li> Participate efficiently in all CRM activities, daily activities and punctual programs (HERO, Ugo, The View) </li><li> Database maintenance and growth, in line with KPIs: build &amp; maintain a long-term relationship with existing &amp; new clients </li><li> Create events with each team members to use their clients’ network to bring new clients </li></ul></ul></ul></ul><p><br></p><strong> Profile </strong><p><br></p><ul><li> Proven Experience in a luxury service-oriented environment </li><li> Excellent organization and presentation skills </li><li> Customer focus: strong understanding of service and customer priorities </li><li> Strong attention to detail with the ability to handle multiple tasks simultaneously </li><li> Excellent presentation, oral and written communication skills </li><li> Reliable, level-headed and honest </li><li> Good Computer skills </li><li> Fluent in English, with a second language advantageous</li></ul>