Billing & Collection Manager

Job Description

• Creates and implements a strategy to improve the collection of outstanding credit.
• Identifies areas of the collection process that need improvement and implements an enhanced process that will help collectors be more effective after CFO approval.
• Implements collection policies and procedures to avoid excessive outstanding credit
• Ensures payments are received as per the targets set by the management and changes are reflected in customer’s account.
• Manages statement preparation to credit department if customer fails to respond; and ensure records of collection and status of accounts are maintained.
• Manages customer queries regarding issues faced with their respective accounts.
• Provides expert advice to customers about necessary actions and strategies for debt repayment.
• Ensures customers are notified via mail, telephone, or personal visit to solicit payment and determine reasons for overdue payments.
• Records information about financial status of customers and status of collection.
• Ensures that the company policy on recoveries is followed and that it is in line with local regulations.
• Improves collections within a targeted ageing of dues.

Skills

• Assesses the quality of the portfolio of receivables.
• Implements payment collection goals, targets and deadlines for staff.
• Manages the Collectors regarding follow up on the post-dated cheques and the date of submission to the Bank.
• Persuades customers to pay amounts due. Calls customer, sends sms and reminder letters on payment dues, if required.
• Monitors call reports to make sure collectors are making enough phone contacts each day.