Bilingual Customer Service Agents

Job Description

<p>Joining Cnexia is choosing to be part of an ambitious project that values Innovation, promotes Continuous Learning and enables all tech champions to fulfill their creative dreams.</p><p><br></p><p>At Cnexia, we do more than support the clients of our world-class network and services. We develop innovative solutions and create original multiplatform media content. In fact, we’re revolutionizing how Canadians communicate on the web, interact with Mobile Apps or benefit from an AI-enhanced experience.</p><p><br></p><p>Proud of our status as a fully owned Moroccan subsidiary of the largest Canadian Telecom company, we have been ceaselessly growing our team since 2021. With over 1100 employees, mainly based in Fez, we have expanded in the northern region of the kingdom with our Brand-new state of the art site in Technopolis Rabat.</p><p><br></p><p>If you are ready for this challenge, we invite you to join a community that values bold ideas and professional growth all in an engaging multi cultural world-class environment.</p><p><br></p><p><strong><u>Key Accountabilities:</u></strong></p><p><br></p><ul><li> Increase and maintain Client satisfaction and loyalty.</li><li> Answering incoming calls and solving multiple issues.</li><li> Provide customer guidance and deal with complains.</li><li> Perform cross sales and commercial rebound with the most suitable offer.</li><li> Solving of simple and redundant problems.</li><li>Analysing, identifying problems and taking right decisions.</li></ul><p><br></p><p><strong><u>Skills and Qualifications:</u></strong></p><p><br></p><ul><li>Increase and maintain Client satisfaction and loyalty.</li><li>Answering incoming calls and solving multiple issues.</li><li>Provide customer guidance and deal with complains.</li><li>Perform cross sales and commercial rebound with the most suitable offer.</li><li>Solving of simple and redundant problems.</li><li>Analysing, identifying problems and taking right decisions.</li></ul>