Bellman

Job Description

“Whatever story you choose, you are the star”

At Meliá Hotels International, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories.

ME by Meliá is a collection of hotels in which culture, lifestyle and The ME People community come together to create an inimitable personality. Each hotel is connected to the destination, becoming the social epicenter of the city and attracting the best of the local cultural scene. Music, art, design, fashion and gastronomy make up the ME scene to provide visitors with an experience beyond accommodation. If you radiate energy and have a personal style that captivates others, if you like to follow the latest trends and live for the moment; if you love music, culture and new technologies… Then you connect with the ME by Meliá brand.

• The Bellman is a link for all arriving and departing guests between street and property and represents the standards of the Hotel from an outsider’s point of view. It is therefore of vital importance to create an exceptional welcoming environment and the right image for the Hotel.
• To become an ambassador for the Hotel at any time you would be representing the company.
• Ensure a high level of product knowledge and area knowledge.
• Personalise each interaction with a Guest by using the Guest’s name during conversations.
• Must adhere to protocol where applicable and use correct form of address.
• Ability to understand and exceed guest’s expectations and needs.
• Ability to communicate and interact with multicultural clientele.
• Shall assist in escorting and introducing arriving guests to the Front Desk.
• Ensure that customers receive fast and accurate luggage service.
• Shall provide guest with a full overview of room facilities, hotel facilities and emergency procedures.
• Items requested from guestrooms are delivered within 10 minutes of the request being received.
• Ensure that all customer’s queries or requests are handled in a polite and efficient manner – within acceptable time frames.
• Act in a manner that is supportive of the hotel’s Health & Safety policies.
• Professionally, personally, and empathetically handle all customer complaints that are brought to your attention. Always listen, empathise, apologise, fix the problem, report the fault.
• Eye for details, quality oriented, ability to maintain high standards, receptive to training and coaching, well organised with the ability to handle more than one task at a time.
• Look for ways to continuously improve personal knowledge and skills and be actively involved with Leaders in the creation office best practices.
• Support, maintain, and enforce the service standards of the hotel.
• Departmental duties include the delivery and collection of all baggage, ensuring the working areas are kept tidy. Prompt and efficient receiving and distribution of all in-coming and outgoing guest and house mail as well as the delivery of newspapers and items for guests.
• Support the rate strategy set forth by the Revenue Team. Maximise sales and revenue for the hotel – up-selling, promoting outlets, services, etc.

What benefits do we have for you?

• If you love to travel, Melia Hotels International is the place to work. We have excellent discounts through our global My MeliaRewards program for you, your family, and friends.
• At Melia the protagonist is you! You choose how far you want to go, and for this, we have different development plans in order to offer you opportunities for growth and to fulfill your professional dream. In addition, you can have international experiences if you wish, because we are located in more than forty countries!
• Meliá Hotels International has developed a learning model focused on you, centered around continuous and experiential learning that can accompany you in your professional development. Because if you evolve, Melià evolves with you.
• Corporate Social Responsibility is of vital importance to us, and for this reason, we give the opportunity to participate in different events and social activities of diversity and social inclusion, always highlighting our values and purpose.

What will it be like to work for Meliá Hotels International?

Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different.

At Meliá Hotels International you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.

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