Bellman

Job Description

Job description / Role

PURPOSE OF POSITION

To receive and ensure correct delivery of guests ' luggage to and from rooms, airport and cars and assist all guests with inquiries and requests.

KEY ROLES & RESPONSIBILITIES

– Assist guests with heavy packages, coats, suitcase, etc. courteously and quickly, before having to be asked
– Adhere to guest check-in and check-out procedures pertaining to baggage handling
– Welcome guests at the main entrance with the greeting appropriate to the time of day
– Assist arriving and departing guests by opening and closing car and taxi doors
– Maintain a clean and tidy entrance , drive-way and lobby
– Guide the guest to the Front Desk and wait behind the guest during the check-in
– Be familiar with hotel layout and memorize the preferred route for escorting guests
– Room the guest in accordance with hotel standards
– Be familiar with the lift workings and emergency stairs
– Provide information to guests about the hotel facilities and services
– Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby
– Help other employees in department, replacing them temporarily when necessary
– Keep the baggage room clean and in order
– Upon arrival of newspapers, prepare them and deliver them to guest rooms as assigned by Front Office staff
– Use the Duty Log to document matters of importance
– Arrange transport with the Airport Concierge and coordinate luggage