Bartender – Pool Bar

Job Description

The Position

To provide prompt and courteous drink orders either taken directly from guests and patrons at the bar or through the bar servers.

KEY ROLES & RESPONSIBILITIES

·            Read daily events to be aware of any VIP arrivals. 

·            Must have a complete working knowledge of bar items, ingredients and preparation

·            Ensure all details of service are performed properly for every guest

·            To understand and adhere to Beverage Department Standard Operating Procedures

·            Change ashtrays, serve cigarettes and wipe down bar area

·            Carry trays, bus and reset tables with linen, china, glass and silver

·            Ascertain guest satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved

·            When possible greet regular guests by name and note and serve preferences accordingly

·            Professionally set up bar at the start of opening, including liquor, icing, glassware, juices and garnishes

·            Process drink orders in proper calling order both from guests directly and from service staff, checking for correct order and managing billing quickly and efficiently

·            Make all cocktails in accordance with Hotel’s standard beverage manual

·            Receive and check liquor against previous shift’s requisitions

·            Attempt to limit problems and liability related to customers’ excessive drinking

·            Serve snacks or food items to customers seated at the bar

·            Organize requisition, pick up and verification for F&B items used in the bar areas

·            Ensure that the bar is fully stocked and all side opening and closing duties are completed

·            Slice and pit fruit for garnishing drinks

·            Arrange bottles and glasses to make attractive displays

·            Keep the bar area neat and tidy at all times, regularly clearing dishes and glassware

·            Manage security in the work area, and at no time to leave the bar area unless properly relieved by a colleague

·            Assist with cleanup – mopping floors, removal of cans and bottles, general cleaning of rails and counters, removal of melting ice in bins

·            Maintain complete knowledge of all F&B services, outlets, hotel services/features

·            Able to handle cash following established and proper Accounting procedures

PERSONAL ATTRIBUTES

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