Banquet Operations Manager
Job Description
Demonstrates knowledge by leading the team to accomplish daily events within and outside the company’s premises. Drives customer satisfaction and capitalises on revenue during the event phase of a function.
Client Details
Our client is one of the leading hospitality groups in Saudi Arabia specialising in any type of events, restaurants and special projects.
Description
Managing Banquet Operations
* Projects supply needs for the department for each event.
* Ensure that inventory for equipment and stock is done on a quarterly basis.
* Uses banquet beverage records to control costs and manage the banquet beverage inventory.
* Ensures coordination and execution throughout the event.
* Attends BEO and other event meetings to ensure specifications of the event are well executed.
* Ensures function space and corresponding Leylaty BOH areas are cleaned and maintained.
* Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.
Leading Banquet Team
* Attends and participates in all meetings.
* Leads shifts and actively participates in the servicing of events.
* Leads discussions to review scheduled events and proactively avoid service challenges and failures.
* Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement
Managing Profitability
* Assists team in developing lasting relationships with groups to retain business and increase growth.
* Manages department controllable expenses to achieve or exceed budgeted goals with the Banqueting Director.
Ensuring Exceptional Customer Service
* Anticipates guests’ needs and responds promptly.
* Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
* Handles guest problems and complaints.
* Emphasises guest satisfaction during all departmental meetings and focuses on continuous improvement.
* Empowers employees to provide excellent customer service.
* Strives to improve service performance.
Conducting Human Resources Activities
* Observes service behaviors of employees and provides feedback to individuals and/or managers.
* Interviews and hires employees with the appropriate skills to meet the business needs of the operation.
* Monitors and manages the payroll function.
* Schedules banquet service staff to forecast and service standards, while maximising profits.
* Ensures employees are treated fairly and equally.
* Effectively schedules to business demands and for tracking of employee time and attendance.
* Celebrates successes and publicly recognises the contributions of team members.
* Strives to improve employee retention.
* Ensures employees receive on-going training to understand guest expectations.
* Sets goals and delegates tasks to improve departmental performance.
* Provides additional training to employees of other departments when additional assistance is needed for larger functions.
Job Offer
* Attractive monthly salary
* Discretionary bonus
* Positive and supportive work environment
