Banquet Manager – Hotel
Job Description
Summary
The Banquet Manager is responsible for overseeing all aspects of banquet operations within the hotel. This includes planning, organizing, and directing all banquet functions and staff and ensuring high customer service. The Banquet Manager must be able to anticipate the needs of customers, ensure quality services, and successfully manage banquet functions from start to finish. The Banquet Manager must be highly organized and able to manage multiple tasks simultaneously. It is also essential to have strong communication and interpersonal skills and the ability to work effectively with other departments. The successful Banquet Manager will be able to confidently and accurately respond to customer inquiries and complaints while ensuring all guests have a memorable experience. The Banquet Manager must understand food and beverage services, health and safety standards, and current hospitality industry trends. It is also important to be able to effectively manage and motivate staff, troubleshoot issues, and work within budgetary guidelines.
Duties
- Organize and oversee banqueting events
- Develop menus and coordinate catering staff
- Handle bookings and customer inquiries
- Plan seating arrangements
- Prepare event documentation
- Ensure health and safety regulations are met
- Train and supervise banquet staff
- Monitor event budgets
- Conduct quality control
- Ensure excellent customer service
Skills
Skills
- Customer service
- Planning and organizing
- Negotiation
- Budgeting
- IT literacy
Requirements
- Provide exceptional customer service
- Organize and coordinate banquet events according to client specifications
- Monitor event progress and supervise staff
- Liaise with caterers, decorators, and other suppliers
- Manage event bookings and payments
- Develop and monitor banquet budgets
- Keep records and generate reports
Personal Traits
- Organized
- Personable
- Excellent communication skills
- Attention to detail
- Problem-solving abilities
