Back Office Manager (Ukrainian / Russian Speaking)

Job Description

<p>BSI Lifestyle, international travel and concierge agency, with a head office in London, searching for&nbsp;the ideal candidate&nbsp;to fill the position of&nbsp;<strong>Back Office Manager.</strong></p><p><br></p><p><strong>Responsibilities and Duties:</strong></p><p><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Manage high volumes of&nbsp;customer queries including making&amp; amending accommodation bookings, updating changes and processing payments.</span></p><p><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Reach out to suppliers for rates on hotels, transfers/transportation, private yacht, private jets &amp; all other lifestyle requests.</span></p><p><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span>Organize transfers, and rental of vehicles, including checking the drivers on route.</span></p><p><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Book and purchase tickets for sports, fashion, concerts and events worldwide.</span></p><p><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Accurate booking control.</span></p><p><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Recommendation and reservation of tables in restaurants.&nbsp;</span></p><p><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Use a wide variety of in-house systems and the current database of suppliers.</span></p><p><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Working closely with the operational team.</span></p><p><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Keep up to date with travel trends, restrictions rules and regulations.</span></p><p><br></p><p><strong>Qualifications and Skills:</strong></p><p><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span>Minimum 1-year experience working in travel &amp; tourism role.</span></p><p><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span>An in-depth professional understanding of all travel and tourism-related factors and policies including refunds, reissues, and itinerary changes.</span></p><p><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span>In-depth understanding of Tour operators, DMC’s &amp; bed banks.&nbsp;</span></p><p><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span>Well-versed in various areas of travel (domestic/international, business/holidays, group/individual etc.</span></p><p><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span>Native or Advanced level of Russian / Ukrainian.</span></p><p><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span>Upper-intermediate level of English.</span></p><p><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span>Experienced PC user (MS Office).</span></p><p><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span>Ability to present, persuade and communicate effectively.</span></p><p><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span>Demonstrable ability to handle crises and turn negative into positive.</span></p><p><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span>Ability to interact in a friendly manner and provide accurate, detailed, and complete travel information.</span></p><p><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span>Positive attitude and self-motivation.</span></p><p><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span>Flexible and proactive.</span></p><p><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span>Ability to take responsibility and act accordingly.</span></p><p><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span>Organizational skills and the ability to multitask and time management.</span></p><p><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span>Ready to stay connected 24/7 and work on weekends (shifts).</span></p><p><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span>Candidates with personal travel experience will be preferred.</span></p><p><br></p><p><strong>We offer:</strong></p><p><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span>Competitive salary in USD.</span></p><p><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><span>Young and creative team.</span></p>