Achieves monthly target that have been assigned by the Direct manager.
Recommend, select and help locate the right subscription.
Describes a subscription’s features and benefits to customers.
Provides information about Technical Support Team.
Ensure end user sign contract and all documents related are documented and archived in the system.
Collect subscription due amount from user if needed.
Preparing the needed reports, daily, weekly, monthly.
Report any unusual activity in the zone to the direct manager to get quick and smart solution.
Maintain and archive sales records, personal information data and all document in system (hard and soft copy).
Full coordination & issues escalation with the direct manager.
Complies with all regulations issued by the direct manager.
Applies some services to the customers such as software information, updates, and configurations.
Helps the customers with the first technical support and respond promptly to the customers inquiries.
Obtains all relevant information to handle the customers’ inquiries and complaints.
Get full details from the customer about requires and fills out all the details on the all systems in order to be clear for the technical support team.
Support all the EarthLink’s future projects.
Activate subscription according to customer request.
Performs other duties as and when requested by the direct manager.
Follow-up with Technical Support Team & FM team when there is an issue with the customer.
Have a way of transportation to visit all Zones / states to complete task related.
Conducting commercial survey per each zone.
Ensure high level in customer satisfactions.
Submit all commercial survey data and reports to related department as a part of infrastructure plan.
Prevent customer (end-user) retention to avoid churn that has an impact on revenue and user growth through direct contact with customers or by the system.
