Associate – Operations Support
Job Description
Shipa Delivery is an online platform that makes it easier for businesses and consumers to send and receive parcels within the GCC. Our expanding operation connects users with a network of delivery assets and services via mobile apps and online business dashboards. We make collection of packages within one hour a reality, along with a choice of on-demand, same-day, next-day, and cross-border delivery services. Shipa Delivery’s technology stack provides real-time parcel tracking via GPS; and for businesses, an integrated solution to streamline last-mile logistics and automate delivery management.
We celebrate versatile and self-driven candidates. We need you to be obsessed with customer engagement and be a force of evolution to make us better every day. Our culture is all about speed and care.
Role Summary: The Operations Support Associate holds the responsibilities of overseeing the Delivery Assistants in their day-to-day operational assignments, assisting Delivery Assistants to resolve their issues, be a point of contact between Delivery Assistant and Operations team, reporting relevant matters to the Operations Team.
Responsibilities include but not limited to:
- Provide leadership to Delivery Assistants and resolve issues or concerns faced by them.
- Work closely with Delivery Assistants and Operations Team in planning their routes to ensure professional, hassle free and efficient delivery.
- Monitor day-to-day operations and team’s performance; provide reports to the Clients and Operations Team.
- Proactively monitoring of On-Demand orders and assigning them to on route Delivery Assistants to ensure the timely delivery of the orders.
- Communicate client’s issues with the operations team and devise ways to improve the client’s experience.
- Provide prompt, efficient and high level of support assistance to Clients and Operations Team via live chat, email, phone calls etc.
