Associate – Customer Care

Job Description

Job description / Role

Associate – Customer Care – Aster Muwaileh Medical Centre

Key Responsibilities:

– Welcome & greet patients & ask query of the patient as per set checklist
– Help in Registration form & Insurance form fill up
– Check the patient category – Insured Patient, Corporate Patients (check the staff list), HMO, General Patients
– Assist patients to complete all necessary forms and documentation including medical insurance
– Ask about problem of the patient and refer to the concerned doctor (in consultation with the Nurses if required)
– Send patient to concerned counter. Assist patient if required in reaching to the counter
– Handover Patient Registration Cards to the patients
– Act as first level of Problem Solving and grievance handling of patients
– Maintain cordial patient relations
– Ensure patients are informed if a doctor is running late or called out
– Ensure reception area is well maintained, neat and clean
– Ensure all standard protocols set by organization are maintained
– Check with Insurance Coordinator for cases requiring approvals
– Coordinate with Symphony for insurance related matters
– Check with Insurance Coordinator the status of the Insurance card produced by the patient
– Check with the Insurance coordinator about the packages covered
– Receive Patient File
– Enter details in the system
– Get insurance card
– Verify insurance/benefit coverage and collects co-pays and/or payment toward account balances at the time of service
– Collect money from patients
– Make Backdate billing for pending approvals
– Call & follow-up with patients regarding NP amounts