Associate Applicant Care

Job Description

<p><strong>Job description</strong></p><p>Cleansheet Group would like to offer the following position:</p><p>Job Title: Associate – Applicant Care</p><p>Department: Applicant Care Management</p><p>Position Type: Full-Time</p><p>Location: Egypt – Cairo – Almaadi Area&nbsp;</p><p>About the Role:</p><p>The Associate – Applicant Care plays an important role in supporting our applicants in their pre-employment screening process. This role delivers accurate, reliable screening applications.</p><p>What you will do?</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Communicate with applicants, with tact and diplomacy, to obtain missing information/documents or to clarify details as quickly as possible</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Respond to applicants inquiries, which may include, but is not limited to returning customer phone calls as well as emails.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide timely follow-up and follow through on all requests, reports, and escalations</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Enter achieved information and input thorough and accurate notes. Maintain accurate and up to date records of actions taken</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;May assist in ad hoc projects as and when required</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Pro-actively keep team leader informed of any issues regarding communications with applicants or client</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Document and update applicants records based on interactions via calls/emails</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Maintain a positive and self-motivated attitude</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Other duties as assigned.</p><p>This is the Job for You If You:</p><p><strong>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;English language</strong></p><p><strong>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;immediately joining</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong written and verbal communication skills required</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Are driven to meet daily Key Performance Indicators (volume &amp; accuracy)</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Are detailed-oriented</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Can follow directions as established by the company and client.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Are comfortable using technology and have experience with Microsoft Office Suite, and Internet Searches.</p><p>Role Requirements:</p><p>Bachelor’s degree from an accredited institution</p><p>2-3 years of experience in Customer services&nbsp;</p><p>Working will be in Almaadi Area – Cairo</p>