Assistant Store Manager
Job Description
<strong>Job Description</strong><p><br></p>POSITION OBJECTIVE<p><br></p><ul><li> Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales</li><li> Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures</li><li> End to end store responsibility in absence of Store Manager</li><li> Promote the Loyalty Program of the company for maximizing loyalty and repeat sales</li><li> Provide feedback to the Store Manager and Area Manager with regards to employees and products</li></ul><p><br></p>Key Responsibilities<p><br></p><ul><li> Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss</li><li> Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs</li><li> Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales</li><li> Assisting the Store Manager in implementation of operating procedures at the store as per the company standards</li><li> Ensure the brand and company’s policies and procedures are adhered by all the staff at all the times</li><li> Regularly audits own store administration and resolve any issues</li><li> Manage the daily roaster, leave and grievances of the retail staff</li><li> Maintain the visual merchandising standards at the stores all the time as per set VM standards</li><li> Promote the Club Apparel Loyalty Program of the company for repeat sales</li><li> Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products</li><li> Ensure awareness and vigilance at all times of security in the store without any negligence</li><li> Must be updated about the various brands of the group for suggestive selling to the customers</li><li> End to end store responsibility in absence of Store Manager</li><li> Must be physically fit to stand for extended hours and heavy lifting</li></ul>
