Assistant Front Office Manager – Omani National
Job Description
<strong>Mandarin Oriental Muscat </strong><p><br></p>Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.<p><br></p>For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines the Group’s legendary service, world-class amenities and sweeping sea or mountain views. We are looking for new fans who are interested and would enjoy being a part of the Mandarin Oriental Muscat opening team.<p><br></p><strong>Scope of Position </strong><p><br></p>The Assistant Front Office Manager will provide supervision, delegation, support and leadership in the Front Office in accordance with the objectives, performance and quality standards established by the hotel. The Assistant Front Office Manager will assist the Front Office Manager in running the entire operations of the Front Office Department.<p><br></p><strong><u>Responsibilities</u></strong><p><br></p><ul><li>Assist the Front Office Manager to operate the Front Office efficiently and with profitability. </li><li>Supervise and assist Guest Service Agents with their duties. </li><li>Ensure a warm and genuine arrival and departure experience. </li><li>Maintain a Front Office information folder with up-to-date information on rates, promotional programs, special benefit cards, Mandarin Oriental Hotel Group details, etc. </li><li>Act as a hotel ambassador at all times. </li><li>Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards of colleagues. </li><li>Maintain all department files and ensure that paperwork is kept to a minimum. </li><li>Ensure that sufficient stationary is available for the daily operation. </li><li>Ensure proper staffing at all times. </li><li>Compile and maintain the daily Handover report. </li><li>Ensure accurate communication of information and guest requests to all relevant departments. </li><li>Personally welcomes guests in VIP categories A, B, C, and as well as repeat guests; recognize and anticipate their individual needs. </li><li>Ensure that Legendary Quality Standards, policies and procedures of MOMCT are properly understood and followed through. </li><li>Perform aspects of human resources and training functions, including counselling, coaching, training, disciplinary actions, etc., for Guest Service Agents. </li><li>Identifies quality improvement trends and effectively communicates issue to the Front Office Manager, and the Front of House Operations Manager. </li><li>Handle all guest complaints and comments relating to the department tactfully. </li><li>Ensure that Training manual is continuously updated, maintained and used effectively. </li><li>Cooperate and coordinate teamwork with other departments. </li><li>Awareness and sensitivity to the concept of luxury and quality. </li><li>Responsive and genuine with guests and colleagues. </li><li>Confident with guest interactions. </li><li>Help and assist the front desk when needed. </li><li>Perform colleagues’ performance reviews. </li><li>Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA. </li><li>Perform any other reasonable duties as required by the Front Office Manager or the Front of House Operations Manager.</li></ul>
