Assistant Executive Housekeeper
Job Description
<strong><u>Responsibilities</u></strong><p><br></p><ul><li>Responsible for carrying out store room and kitchen inspections to make sure that they are clean and in good order</li><li>To assist the Executive Housekeeper in all aspects of managing the Housekeeping Department</li><li>To ensure that cleanliness and service standards are maintained in all areas of the hotel</li><li>To assume all responsibilities of the Executive Housekeeper during his/her absence</li><li>To provide supervisory guidance and support to all colleagues in the Housekeeping Department and ensure that they perform their duties effectively at all times</li><li>Proactive communication with his/her colleagues and the management team</li><li>To develop and implement the Standard Operating Procedures for the</li><li>department</li><li>To assist in overseeing the Housekeeping selection and staffing</li><li>Administers staff rosters and schedules to ensure all Housekeeping functions are maintained and to minimize overtime payment</li><li>To attend all meetings according to schedule and business requirements</li><li>To ensure checks of all rooms allocated to all guests requiring special attention</li><li>To monitor guest satisfaction by effectively following up of comments and complaints within 24 hours</li><li>To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE)</li><li>Promote and recognize opportunities to provide guest service above and beyond</li><li>all expectation</li><li>To monitor all aspects of the preventive planned maintenance system</li><li>To monitor efficient use of all guest supplies</li><li>To ensure that the health and safety company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit</li><li>To ensure that grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care at all times</li><li>To conduct annual inventory of linen and Housekeeping equipment</li><li>To keep and record all Lost and Found items in line with the policy</li><li>To ensure all Room Attendants use Guest Room Master Key cards as per Policy and Procedure</li><li>To carry out annual appraisals on all colleagues</li><li>To conduct departmental orientation for all new colleagues</li><li>To liaise with the Training Manager on departmental learning and development needs.</li><li>To carry out any other reasonable requests as directed by the Executive Housekeeper.</li></ul><p><br></p><strong>Key Competencies</strong><p><br></p><ul><li>Senior School qualifications or equivalent is essential or Degree or Higher National Diploma equivalent in Hospitality/Hotel Management/ Business.</li><li>A minimum of 3 years’ experience in Housekeeping Management</li><li>A minimum of 5 years’ experience of working in a 5* Hotel environment.</li><li>Previous experience of working in Asia will be a big advantage</li><li>Fully conversant with computerized systems</li><li>Prior knowledge and experience with Opera system</li><li>Familiar with Budget Planning, Cost Controlling</li><li>Mature, but outgoing personality with excellent interpersonal skills</li><li>Ability to understand guest needs and expectations and to deliver superior customer service with little input from others</li><li>Perform job with attention to detail, and the ability to organize and handle multiple tasks effectively</li><li>Clear communicator; effective verbal and written communication skills in English</li><li>Proven ability to successfully motivate and lead a team</li><li>Ability to plan and organize large projects</li><li>Trainer skills and ability to mentor and develop team members</li></ul>
