Assignment Support Coordinator – Contractor Care

Job Description

<p><strong>Greetings from NES Fircroft</strong></p><p><strong> </strong></p><p><strong>We are looking for a Assignment Support Coordinator!</strong></p><p><strong> </strong></p><p><strong>Contractor Management</strong></p><p><strong> </strong></p><p><strong>• Manages the contractor pre-mobilisation and onboarding processes, ensuring tasks are completed within the appropriate timeframes and approvals sent via the relevant manager and payroll team</strong></p><p><strong>• </strong><em>(If applicable) </em>Provides effective global mobility administrative support for contractor relocations</p><p>• Tracks progress of all processes during the placement lifecycle by setting up tasks on Bullhorn or maintaining and updating spreadsheets, ensuring these are adhered to compliantly</p><p>• Proficient in utilising relevant clients’ ATS systems, such as IQN and Fieldglass, as required</p><p>• Promptly liaises with third party providers during the onboarding process, to organise medical checks, for example</p><p>• Builds and maintains rapport with the contractor during the onboarding process and throughout the lifecycle of the placement ensuring the most appropriate communication methods are used</p><p>• Remains abreast of all process and legislative changes communicated by the Commercial team or Assignment Support team manager</p><p>• Understands each client’s requirements and relevant country legislation</p><p>• Manages and logs queries sent to the shared mailbox in a timely manner and prioritises these accordingly</p><p>• Demonstrates team work to achieve all area/discipline/client demands to ensure consistency of service</p><p>• Manages the offboarding process and ensures placements are closed on Bullhorn and department forecasts are up to date in a timely manner to minimise the Company’s exposure to risk</p><p>• Proactively assists consultants by obtaining project information or potential leads from contractors</p><p> </p><p><strong>Reporting</strong></p><p><strong> </strong></p><p><strong>• Accurately produces and delivers weekly reports via DMCC to facilitate and track regional contractor status</strong></p><p><strong>• Follows up on issues that the reports flag up when appropriate and works with relevant consultant to resolve, for example, contractors whose placements have expired</strong></p><p><strong>• Produces ad hoc reports via DMCC or populates spreadsheets to support the business with client requests, for example, rates breakdowns</strong></p><p><strong> </strong></p><p><strong>Communication and Escalation</strong></p><p><strong> </strong></p><p><strong>• Effectively works with other support teams, for example, Commercial, Payroll and Travel, to ensure the contractor end to end process runs efficiently ? Ensures the contractor experience is positive through delivering a good level of service and prompt response times</strong></p><p><strong>• Supports and works with other regional Assignment Support teams where there is overlap</strong></p><p><strong>• Understands when to escalate any potential issues to Assignment Support Team Leader or Manager</strong></p><p><strong>• Identifies and feeds back any Bullhorn issues to the relevant consultant</strong></p><p><strong>• Appropriately notifies Team Manager of any delays with work due to fluctuations in volumes if this may affect service delivery</strong></p><p><strong> </strong></p><p><strong>Visa &amp; Logistics <em>(if applicable)</em></strong></p><p><strong> </strong></p><p><strong>• Works closely with particular region to coordinate visa requests</strong></p><p><strong>• Ensures visa applications are made within appropriate timeframes and if necessary, liaises with the relevant visa issuing authority to assist with the process</strong></p><p><strong>• Proactively researches any visa or mobilisation requirements if contractor is being placed in a new region</strong></p><p><strong> </strong></p><p><strong>Output Range/ Dimensions</strong></p><p><strong>Key Performance Indicators</strong></p><p><strong> </strong></p><p><strong>• Achieve 100% in team compliance audit completed by the commercial team every month</strong></p><p><strong>• Maintain each mailbox SLA</strong></p><p><strong> </strong></p><p><strong>Behavioural Competencies</strong></p><p><strong> </strong></p><p><strong>Customer Focus</strong></p><p><strong>• Understanding customer needs and priorities to provide quality services</strong></p><p><strong>• Using creative problem solving and successfully executing tasks to enhance the customer experience</strong></p><p><strong>• Managing communications appropriately for the customer</strong></p><p><strong> </strong></p><p><strong>Enterprise</strong></p><p><strong>• Making a productive contribution to revenue generation and exceeding minimum standards on activity and results ? Understanding the business and its drivers</strong></p><p><strong>• Proactively making improvements to address current challenges</strong></p><p><strong> </strong></p><p><strong>Integrity and Responsibility</strong></p><p><strong>• Awareness of, adherence to and compliance with appropriate policies and procedures</strong></p><p><strong>• Ability and willingness to escalate breaches of policies and procedures</strong></p><p><strong>• Ability to manage confidential or sensitive information sensitively</strong></p><p><strong>• Seeks out information to make informed decisions</strong></p><p><strong> </strong></p><p><strong>Teamwork</strong></p><p><strong>• Collaborating effectively with others</strong></p><p><strong>• The ability to overcome individual differences to achieve a greater goal</strong></p><p><strong> </strong></p><p><strong>Drive and Personal Impact</strong></p><p><strong>• Being aware of personal development needs</strong></p><p><strong>• Being proactive in gaining the required experiences and training to develop professionally and personally ? Contribute to the culture of the company in a positive and meaningful way ? Plans time and prioritises efficiently</strong></p>