Assignment Support Coordinator

Job Description

<p><strong>Greetings from NES Fircroft</strong></p><p><strong> </strong></p><p><strong>We are looking for a Assignment Support Coordinator!</strong></p><p><br></p><p><strong>Responsibilities:</strong></p><p><strong> </strong></p><p><strong>Reporting</strong></p><p> </p><p>• Accurately produces and delivers weekly reports via DMCC to facilitate and track regional contractor status</p><p>• Follows up on issues that the reports flag up when appropriate and works with relevant consultant to resolve, for example, contractors whose placements have expired</p><p>• Produces ad hoc reports via DMCC or populates spreadsheets to support the business with client requests, for example, rates breakdowns</p><p> </p><p><strong>Communication and Escalation</strong></p><p> </p><p>• Effectively works with other support teams, for example, Commercial, Payroll and Travel, to ensure the contractor end to end process runs efficiently ? Ensures the contractor experience is positive through delivering a good level of service and prompt response times</p><p>• Supports and works with other regional Assignment Support teams where there is overlap</p><p>• Understands when to escalate any potential issues to Assignment Support Team Leader or Manager</p><p>• Identifies and feeds back any Bullhorn issues to the relevant consultant</p><p>• Appropriately notifies Team Manager of any delays with work due to fluctuations in volumes if this may affect service delivery</p><p> </p><p><strong>Visa &amp; Logistics <em>(if applicable)</em></strong></p><p> </p><p>• Works closely with particular region to coordinate visa requests</p><p>• Ensures visa applications are made within appropriate timeframes and if necessary, liaises with the relevant visa issuing authority to assist with the process</p><p>• Proactively researches any visa or mobilisation requirements if contractor is being placed in a new region</p><p> </p><p><strong>Output Range/ Dimensions</strong></p><p><br></p><p>Key Performance Indicators</p><p> </p><p>• Achieve 100% in team compliance audit completed by the commercial team every month</p><p>• Maintain each mailbox SLA</p><p> </p><p><strong>Behavioural Competencies</strong></p><p> </p><p>• Understanding customer needs and priorities to provide quality services</p><p>• Using creative problem solving and successfully executing tasks to enhance the customer experience</p><p>• Managing communications appropriately for the customer</p><p> </p><p><strong>Enterprise</strong></p><p><br></p><p>• Making a productive contribution to revenue generation and exceeding minimum standards on activity and results ? Understanding the business and its drivers</p><p>• Proactively making improvements to address current challenges</p><p> </p><p><strong>Integrity and Responsibility</strong></p><p><br></p><p>• Awareness of, adherence to and compliance with appropriate policies and procedures</p><p>• Ability and willingness to escalate breaches of policies and procedures</p><p>• Ability to manage confidential or sensitive information sensitively</p><p>• Seeks out information to make informed decisions</p><p><strong> </strong></p><p><strong>Teamwork</strong></p><p><br></p><p>• Collaborating effectively with others</p><p>• The ability to overcome individual differences to achieve a greater goal</p><p><strong> </strong></p><p><strong>Drive and Personal Impact</strong></p><p><br></p><p>• Being aware of personal development needs</p><p>• Being proactive in gaining the required experiences and training to develop professionally and personally ? Contribute to the culture of the company in a positive and meaningful way ? Plans time and prioritises efficiently</p>