Application Support Specialist
Job Description
<ul><li>Analyzing, classifying, and prioritizing tickets based on severity and impact.</li><li>Troubleshooting and resolving technical issues related to Odoo.</li><li>Collaborating with cross-functional & IT teams to resolve complex issues.</li><li>Documenting issues and resolutions in a knowledge base for future reference.</li><li>Understanding the business areas to take the correct decision across opened tickets.</li><li>Participating in business testing for the new released features.</li><li>Training business users on the Odoo functionalities.</li><li>Providing the suitable solutions for any assigned application issue within the agreed-on SLA (service Level Agreement) and based on the criticality of the issue.</li><li>Ability of providing necessary application support relating to various applications, corporate solutions (ERP, CRM …etc.).</li></ul><p></p>
