Application Support Engineer
Job Description
Application Support Engineer
Job Description
Role Overview:
Applies basic foundation of a function’s principles, theories and concepts to assignments of limited scope.
Utilizes professional concepts and theoretical knowledge acquired through specialized training, education or previous experience.
Apply growing technical knowledge (e.g. SAP, Java, .NET) to solve application issues with limited risk/complexity. Under general direction integrate technical knowledge and business understanding to create effective solutions for GIZA SYSTEMS and for customers. Exercises independent judgment within defined parameters. Develops expertise and practical knowledge of applications within business environment. Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents. Document known errors and workarounds. identify and action escalations in line with defined policy Under general direction implement changes/solutions to meet customer needs within area of technical responsibility. Understand and escalate scope changes per change control process. Ensure Configuration Management Database (CMDB) entries are complete and accurate. Understand the GIZA SYSTEMS solutions set and be able to apply these solutions to meet customer needs within area of responsibility Provide continual improvement recommendations for direct responsibility area (process improvement, technical standard updates, etc.). Set expectations with customers and/or internal businesses/end users within defined parameters. Work as part of a team, which may be virtual and/or global. Acts as team member by providing information, analysis and recommendations in support of team efforts. Demonstrates basic understanding of business contract to support and meet contractual metrics and obligations in area of responsibility. Monitor performance checkpoints. Responsible for executing recovery actions
Personal Skills
Computer Science, Engineering, Business, or related field or equivalent work experience. May hold entry-level certification(s) in work field. Typically 0-2 years of relevant experience with Bachelor’s degree, or 2+ years of relevant experience with 2 year post-high school degree.
Technical Skills
• Apply growing technical knowledge (e.g. SAP, Java, .NET) to solve application issues with limited risk/complexity.
• Under general direction integrate technical knowledge and business understanding to create effective solutions for GIZA SYSTEMS and for customers.
• Exercises independent judgment within defined parameters.
• Develops expertise and practical knowledge of applications within business environment
• Develop an understanding of applications technology in area of direct responsibility
• Develop General understanding of related technologies
• Develop ITIL Process knowledge
• Develop Customer Service knowledge
Education
MS / BS degree in Computer Science, Engineering
Job Location Riyadh, Saudi Arabia Job Role Engineering Years of Experience Min: 0 Max: 2 Residence Location Saudi Arabia
