Application Support AX 2012

Job Description

<br><p><strong>Responsibilities</strong></p><ul><li>Providing technical support for Microsoft Dynamics AX 2012to business users via IT tickets and other communication channels.</li><li>Analyzing, classifying, and prioritizing tickets based on severity and impact.</li><li>Troubleshooting and resolving technical issues related to Microsoft Dynamics AX 2012.</li><li>Collaborating with cross-functional teams to resolve complex issues.</li><li>Escalating issues to higher levels of support when necessary.</li><li>Documenting issues and resolutions in a knowledge base for future reference.</li><li>Participating in business testing for the new released features.</li><li>Understanding the overlapping and integrations rules among the various applications&amp; corporate solutions (Sales Force Automation, Ecommerce, Retail, CRM, HRMS …etc.).</li><li>Monitoring the corporate applications to ensure service availability 24/7</li><li>Recording and track incidents, complaints or requests.</li><li>Skills to write Change Requests Documents for AX developers</li></ul><p><br></p><p><strong>Previous experience in:</strong></p><p><strong>1- Technologies&amp; Concepts:</strong></p><ul><li>Microsoft Dynamics AX 2012 functional support proven experience is a must.</li><li>MS SQL Server development is a must.</li><li>ERP (AX 2012) modules good knowledge: AP, AR, GL, Budgeting, Cash-Banks, Product Info Management, Inventory Management, Procurement, Workflows, Fixed Assets&amp; System Administration.</li><li>Business Intelligence (Management Reporter 2012) is a plus.</li><li>AX-Retail 2012 is a plus.</li><li>RMS 2008 knowledge is a plus.</li><li>Financial concepts knowledge is highly preferred.</li><li>Agile Methodologies.</li></ul><p><strong>2- Used Tools:</strong></p><ul><li>Microsoft Dynamics AX 2012</li><li>SQL Server 2008 to 2019</li><li>AOT 2012.</li><li>MS Power-BI.</li></ul><p><br></p>