Al Shindagha Museum Operations Manage
Job Description
<p><strong>To apply for this position</strong></p><p><strong> </strong></p><p><span>Kindly send in your resume to </span><strong>careers@talentsuae.com</strong><span> by Monday 14 August by 5pm with a cover letter of no more than 1 page detailing your understanding of the role with examples of how you meet the role requirements as outlined in the Job Description and Requirements. Please make sure you mention OM in the subject line of your application.</span></p><p><strong> </strong></p><p><strong>If you are shortlisted </strong>We will contact you before 24 August. Due to the high number of applications we receive, if you have not heard from us by Friday 25th August, please assume your application has not been successful on this occasion</p><p> </p><p> Interviews will take place on <strong>Tuesday 5 and Wednesday 6 September 2023 in Dubai.</strong></p><p>———————————————————————————————————————————————————–</p><p><br></p><p><strong>Talents UAE</strong></p><p> </p><p><strong>Job Title:</strong> Al Shindagha Museum Operations Manager</p><p><strong>Location:</strong> Al Shindagha Museum, Dubai</p><p><strong>Language: </strong> English (Arabic desirable but not essential)</p><p><strong>Reports To:</strong> Talents UAE Senior Operations Manager</p><p><strong>No. of Staff</strong>: Supervised: Up to 5 directly / indirectly support project teams up to 30</p><p><strong>Salary:</strong> 20,000 AED per month incl benefits</p><p> </p><p><strong>Introduction</strong></p><p>Talents Project Development Consultancy specialises in creating inspiring visitor experiences, focusing on museums, art and heritage centres, science centres and World Expos. We work with clients on all levels, from the concept stage of a project to refining the visitor experience. Talents offers a wide range of services, including recruitment, training & mentorship, operational running of Font of House teams, exhibition design, development of educational programming and strategic planning.</p><p> </p><p>Clients include: Etihad Museum, Louvre, Abu Dhabi; Qasr Al Watan; Expo 2020 UK Pavilion, Expo 2020 Terra Pavilion, Al Shindagha Museum.</p><p> </p><p><strong>Brief Description</strong></p><p><br></p><p>Talents UAE is seeking an experienced Operations Manager to join our rapidly growing team. As Operations Manager, you will play a significant role in delivering world class service to all visitors who come to Al Shindagha Museum.</p><p> </p><p>Working closely with our existing Operations Manager, you will be responsible for the day to day front of house operations across the Al Shindagha Museum. The museum is a multi-site venue on the historic Dubai Creek that tells the story of the people of Dubai and of Emirati culture heritage. You will lead a large team to ensure exceptional customer service and on the floor incorporating programmes such as tours, school workshops, family events and other cultural activities. You will manage and oversee the museum operations every day for your staff, firing their passion to deliver exceptional experiences and work closely with other managers to ensure the visitor experience is seamless and goes beyond expectations. </p><p> </p><p><strong>Responsibilities</strong></p><p><br></p><p>● To manage the day to day operations of the cultural guiding team</p><p>● To oversee all operational requirements including staff shifts and rosters </p><p>● To provide strong leadership, motivation and effective daily management of floor teams</p><p>● To take manage and lead the programming team for the delivery of the yearly programming and events calendar</p><p>● To provide clear direction, lead by example and foster a positive proactive attitude</p><p>● To be responsible for the performance of staff against agreed targets, objectives and behaviours following the companies appraisal procedures</p><p>● To manage disciplinary procedures effectively with support of HR</p><p>● To prepare reports, briefings and presentations as required for senior leadership and client meetings</p><p>● To ensure that the promises and standards for Dubai Culture are met</p><p>● To respond to visitor enquiries as requested</p><p>● To support colleagues in maintaining high standards of security and cleanliness, reporting issues as they arise </p><p>● To proactively cover absences as required and ensure sufficient staffing across the museum allocating staff for mandatory training as required</p><p>● To work closely with the Events Manager to ensure all activities and events are professional, enjoyable and well prepared</p><p>● To work in collaboration with colleagues and clients responding to inquiries, sharing knowledge and understanding, implementing schedules and ensuring smooth implementation</p><p>● To ensure risk assessments and safety procedures are followed and completed for all museum activities</p><p>● To assist and support colleagues in recruitments and selection processes including interviewing staff, ensuring that new staff receive necessary inductions and training </p><p>● Support colleagues as required to provide assistance across the company if needed </p><p><strong> </strong></p><p><strong> </strong></p><p><strong>What you bring to the team</strong></p><p><br></p><p><strong>You can demonstrate to us that you have:</strong></p><p><br></p><p>● A minimum of two years operational experience in visitor facing environments such as a visitor attractions, museum or gallery</p><p>● A minimum of two years proven experience in managing people and teams</p><p>● Evidence that you can communicate clearly and effectively </p><p>● Evidence of effective problem solving, able to adapt and manage a wide range of tasks simultaneously and work under pressure</p><p>● A strong customer focus, always considering the needs of the customer first</p><p>● An ability to act on initiative, be self-motivated and respond quickly to ever changing situations</p><p>● Excellent interpersonal skills, able to lead and inspire teams</p><p>● Excellent customer service skills</p><p> </p><p><strong>It would beneficial if you have:</strong></p><p>● An understanding of informal learning in museums and heritage sites</p><p>● Training experience</p><p> </p><p><strong>Further information</strong></p><p><strong>Working hours</strong></p><p>● Weekend and evening work will be required as part of this role</p><p>● You must be able to work in Dubai</p>
