After Sales Support Policy Administrator

Job Description

We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the business, which has a number of well-known customer facing brands such as Allianz Care, Nextcare and Medi24.<br><br>The International Health line of business provides international health, life and disability insurance and services, reinsurance and administration services to a wide range of customers. These include multinational companies, intergovernmental organisations (IGOs), non-governmental organisations (NGOs), private individuals, families and students. Our mission is to ensure that customers have access to quality healthcare through our support, care and commitment to go the extra mile. We are a truly global health partner for our customers, ensuring fast and simple access to the best advice, treatment and value for our customer.<br><br><strong>Main Tasks: <br><br></strong>Manages inclusion of new members into the client scheme and database system.<br><br>Performs data error-correction, member upgrades, member deletions and alteration of client database to meet client’s requirements.<br><br>Maintains high quality of card-printing to satisfy clients’ preset standards of service.<br><br>Issues periodic or daily reports on performance.<br><br>Meets further complex requirements, such as designing, photo-editing, etc.<br><br>Keeps accurate records on the various activities for internal and external review.<br><br><br><ul><li> Behavioral Requirements :<br><br></li></ul>Strong customer services orientation.<br><br>Keen attention to detail.<br><br>Demonstrable time management skills.<br><br>Problem Solving skills and ability to work under pressure to tight deadlines.<br><br>Ability to work well as part of a team-contribute to building team spirit, aid others to succeed.<br><br>Ability to comprehend, capture as well as interpret basic customer information.<br><br>Ability to produce accurate reports on production as and when needed.<br><br><strong>Customer &amp; Market Excellence: <br><br></strong>Strive for excellence at every touch point with the customer<br><br>Foster state-of-art technical/operational knowledge and strive for continuous simplification<br><br>Be the benchmark<br><br><strong>Collaborative Leadership:<br><br></strong>Empower the team and provide purpose and direction<br><br>Develop people, provide feedback and care to employee wellbeing<br><br>Collaborate and exchange best practice<br><br><strong>Entrepreneurship:<br><br></strong>Act on opportunities, anticipate trends, take risk, and promote a culture that allows for honest failure<br><br>Take ownership and responsibility<br><br>Embrace innovation and a culture that allows to make decisions without fear of retribution<br><br><strong>Trust:<br><br></strong>Act with integrity, honor commitments, tell the truth<br><br>Foster diversity and inclusiveness<br><br>Act transparently and promote corporate social re<br><br><strong>Minimum Requirements : <br><br></strong>Bachelors Degree ; Medical background preferred.<br><br>Knowledge in Project Coordination is a plus.<br><br>Legally permitted to work in the country of operations.<br><br>Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.